3/5 Okay
Verified traveler
Traveled with group
1 Mar 2021
Disliked: Staff & service, amenities, property conditions & facilities
Didn’t realize that there were two entrances to the hotel, and our room was in the one across from the main lobby. Front desk worker seemed very frazzled when we arrived and I was definitely very confused because It did not look like the photos. Then he told us the main lobby and hotel was across the street. Maybe the experience would
have been different if our room was there and not across the street in what seemed to be a hole-in-the wall building and not the beautiful Hotel 32 32 we saw in the pictures. The room was fine and did the job. Pretty spacious and beds were comfy, but definitely could’ve been cleaner. There were some small rips and tears in the sheets of one of the beds. What really made me feel like there was a lack of professionalism and understanding amongst hotel employees was when asking for a later check-out we went over the front desk of the main hotel and talked to who was working there and she had said yes, to a later checkout around 1 due to our flight being in the afternoon. Very appreciate of that but then the next morning we were getting calls and knocks on the doors about having to checkout which was very frustrating because they said they had no idea we were getting a late checkout as if that was our responsibility to tell the entire staff? Overall, It did the job but would not stay there again mainly due to the service/being put in the random building that smelled of weed in the hallways as well. Not a place I would ever bring a family.
Stayed 2 nights in Feb 2021
