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Hotel Hugo

Photo gallery for Hotel Hugo

Lobby sitting area
Egyptian cotton sheets, premium bedding, pillowtop beds, minibar
Egyptian cotton sheets, premium bedding, pillowtop beds, minibar
Egyptian cotton sheets, premium bedding, pillowtop beds, minibar
Egyptian cotton sheets, premium bedding, pillowtop beds, minibar

Overview of Hotel Hugo

VIP Access

Hotel Hugo

4.5 star property

4.0/5 Very Good

Popular amenities

  • Pet friendly
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available
  • Business services
Map
525 Greenwich Street, New York, NY, 10013

Explore the area

  • Popular LocationWashington Square Park14 min walk
  • Popular Location5th Avenue16 min walk
  • Popular LocationWhitney Museum of American Art19 min walk
  • AirportNew York, NY (LGA-LaGuardia)35 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Room options

About this area

New York

Hotel Hugo is located in Manhattan, a neighborhood in New York, and is in a shopping district and near a metro station. Brookfield Place and Bloomingdale's are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Hudson River Park and Washington Square Park. Traveling with kids? Don't miss Chelsea Piers. Take time off to check out the health/beauty spa in the area, or get some fresh air with adventures like hiking/biking trails nearby.

What's nearby

  • Hudson River Park - 5 min walk
  • Washington Square Park - 14 min walk
  • 5th Avenue - 16 min walk
  • Whitney Museum of American Art - 19 min walk
  • One World Trade Center - 20 min walk

Getting around

  • Spring St. Station (Vandam St.) - 5 min walk
  • New York Christopher St. Station - 9 min walk
  • LaGuardia Airport (LGA) - 35 min drive

Restaurants

  • Adoro Lei - 2 min walk
  • Westville hudson - 3 min walk
  • San Marino - 4 min walk
  • Koi Restaurant - 4 min walk
  • Café Altro Paradiso - 5 min walk

About this property

Hotel Hugo

4.5-star luxury hotel near Times Square
One World Trade Center is located near Hotel Hugo, which provides a roundtrip airport shuttle, a free daily manager's reception, and a rooftop terrace. The onsite restaurant, Cafe Hugo, features American cuisine and al fresco dining. Guests can also expect to find a coffee shop/cafe, dry cleaning/laundry services and an outdoor entertainment area.
You'll also enjoy perks such as:
  • Continental breakfast (surcharge), self parking (surcharge), and access to a nearby health club
  • Luggage storage, a 24-hour front desk, and free newspapers
  • Multilingual staff, an elevator, and concierge services
  • Guest reviews speak highly of the walkable location
Room features
All 122 individually furnished rooms offer comforts such as premium bedding and first-run movies, as well as perks like pillow menus and laptop-friendly workspaces.
Extra conveniences in all rooms include:
  • Highchairs and free infant beds
  • Hypo-allergenic bedding, Egyptian cotton sheets, and pillowtop mattresses
  • Bathrooms with rainfall showers and designer toiletries
  • 32-inch flat-screen TVs with premium channels and first-run movies
  • Wardrobes/closets, coffee/tea makers, and heating

Languages

English, French, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global), SafeStay (AHLA - USA), and Intertek Cristal (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for lunch and dinner
This information is provided by our partners.

Property amenities

Parking and transportation

  • Self parking on site (surcharge)
  • Wheelchair-accessible parking available
  • Height restrictions apply for onsite parking
  • Offsite parking within 0.1 mi (USD 55.00 per day)
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Continental breakfast available for a fee daily 7 AM–11:00 AM: USD 18.00-26.00 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Free daily reception
  • Room service available

Restaurants on site

  • Cafe Hugo
  • Bar Hugo
  • Azul on the Rooftop

Things to do

  • 24-hour fitness center
  • Access to nearby health club

Family friendly

  • Babysitting (surcharge)
  • Free cribs/infant beds
  • Highchair
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Business services

  • 24-hour business center
  • Computer station
  • Conference space (500 square feet)
  • Meeting room

Outdoors

  • Outdoor entertainment area
  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • Handrails in stairways
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Visual alarms in hallways
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Egyptian cotton sheets
  • Free cribs/infant beds
  • Heating
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)

Entertainment

  • 32-inch flat-screen TV
  • Cable channels
  • First-run movies
  • iPod dock
  • Pay movies
  • Premium channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Electrical adapters/chargers
  • Free local calls
  • Guidebooks/recommendations
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Laptop-friendly workspace
  • Local maps
  • Phone
  • Safe
  • Soundproofing

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 21

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions and smart lock details; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk, smart lock

Pets

Pets allowed for an extra charge of USD 150.00 per accommodation, per stay, plus a deposit of USD 100 per stay
Service animals are welcome, and are exempt from fees
2 per room
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Resort fee: USD 34.43 per accommodation, per night
The resort fee includes:
  • Health club access
  • Fitness center access
  • Nearby fitness center access
  • Bicycle storage
  • Business center/computer access
  • Internet access
  • Newspaper
  • Phone calls
  • Faxes
  • In-room safe
  • In-room safe and safe insurance
  • In-room bottled water
  • In-room coffee
  • Concierge service
  • Housekeeping
  • Additional inclusions
  • WiFi access (may be limited)

We have included all charges provided to us by the property.

Optional extras

  • Breakfast fee: between USD 18.00 and USD 26.00 per person (approximately)
  • Airport shuttle fee: USD 70 per vehicle (one-way, maximum occupancy 4)
  • Offsite parking fee: USD 55.00 per day (0.1 mi away)
  • Pet deposit: USD 100 per stay
  • Pet fee: USD 150.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Facilities fee: USD 34.43 per accommodation, per night and includes use of: fitness facilities

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

Property is also known as

Hotel Hugo
Hotel Hugo New York
Hugo Hotel
Hugo New York
Hotel Hugo Hotel
Hotel Hugo New York
Hotel Hugo Hotel New York

Frequently asked questions

Is Hotel Hugo pet-friendly?

Yes, Hotel Hugo allows pets (limit 2 per room). There's a deposit of USD 100 per stay and a fee of USD 150.00 per accommodation, per stay. Service animals are exempt from fees.

How much does it cost to stay at Hotel Hugo?

As of Dec 3, 2022, prices found for a 1-night stay for 2 adults at Hotel Hugo on Jan 2, 2023 start from $169.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Hotel Hugo?

Self parking is available for USD 55.

What time is check-in at Hotel Hugo?

Check-in is from 3:00 PM - midnight. A fee applies for early check-in (subject to availability).

What time is check-out at Hotel Hugo?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Hotel Hugo provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 70 per vehicle applies.

Where is Hotel Hugo located?

This family-friendly New York hotel is located in the business district, within a 15-minute walk of Hudson River Park and Washington Square Park. Whitney Museum of American Art and National September 11 Memorial are also within 1 mi (2 km). Spring St. Station (Vandam St.) is 5 minutes by foot and Canal St. Station (Varick St.) is 6 minutes.

Can I cancel my reservation for free at Hotel Hugo and receive a full refund?

Yes, Hotel Hugo offers free cancellation on select room rates, because flexibility matters! Please refer to Hotel Hugo cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

4.0

Very Good

Rating 5 - Excellent. 395 out of 998 reviews" "
" "5 - Excellent 40%
Rating 4 - Good. 330 out of 998 reviews" "
" "4 - Good 33%
Rating 3 - Okay. 155 out of 998 reviews" "
" "3 - Okay 16%
Rating 2 - Poor. 79 out of 998 reviews" "
" "2 - Poor 8%
Rating 1 - Terrible. 39 out of 998 reviews" "
" "1 - Terrible 4%

4.3/5

Cleanliness

4.1/5

Staff & service

3.6/5

Amenities

4.1/5

Property conditions & facilities

3.7/5

Eco-friendliness

5/5 Excellent

Alix
Traveled with family
Liked: Staff & service, property conditions & facilities
Great hotel and well priced for the area. The service of our room was inconsistent-forgetting clean towels and amenities/but would stay here again

2/5 Poor

Reymundo
Traveled with partner
Disliked: Cleanliness, staff & service, amenities
On Day 1 we had NO heat in our room. Days 2-4 we had to call the front desk a number of times just to get our room cleaned. It was finally cleaned the afternoon before we had to leave.
Stayed 4 nights in Nov 2022

3/5 Okay

Wendy
Traveled with family
Liked: Cleanliness, staff & service
The location was a pleasant change from the Broadway area! Walkable to many dining options and bars. Although the rooms are very small, the bed was extremely comfortable. The shower / water pressure wasn't ideal although there was plenty of hot water.
Stayed 3 nights in Nov 2022

2/5 Poor

James, Darien
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Need separate coffee service for hotel guests. Front des should never be vacant. TV didnt work. toilet seat broken
Stayed 1 night in Nov 2022

1/5 Terrible

Jeongeun
Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Tiny room, found dead bug bodies on the floor every morning. The housekeeper does replace the towels or amenities. Also, you can hear people in the other rooms' conversations.

5/5 Excellent

david
Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and modern with friendly staff
Stayed 2 nights in Oct 2022

5/5 Excellent

Rhonda
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the room was lovely, very quiet. the staff was friendly. coffee shop next door and roof top bar was really fun....good view.
Stayed 3 nights in Oct 2022

5/5 Excellent

Mitra
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great location. The rooftop bar and coffee shop are awesome! I travel for work often to NYC and definitely be staying here again.
Stayed 5 nights in Sep 2022

5/5 Excellent

Paul
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hugo is a great find. The room is standard size for NY, but everything is laid out very well, so it feels more spacious. Has everything you would need (good wifi, good TV, Nespresso maker, toiletries), comfortable bed and nice fixtures. Very clean. Front desk staff was very friendly and helpful. The area is fantastic -- the heart of Soho is just three blocks east, Tribeca two blocks south, and West Village just a few blocks north. Eating, drinking and shopping options galore. If you are a runner or walker, the Hudson River Park, which has pathways for miles north and south, is just two blocks away. Easy access to subways. Only negatives are: 1) there is a UPS facility directly across the street, so there are trucks going in and out of garages day and night, beeping as they reverse, and garage doors buzzing loudly as they raise/lower. If you are at all a sensitive sleeper, you will need ear plugs! It's VERY loud. I'm sure I'm not the first to note this. Perhaps someday, they will get soundproof windows for the rooms facing west. 2) Don't expect much out of the "fitness center." It's extremely small -- one treadmill, one elliptical and one bench, with some dumbbells. Besides that, there is room to lay out exactly one mat. I get that space is limited and there probably isn't much they can do about that, but they could fill out the dumbbell set a bit better (strangely, a few of the pairs were missing one of the two weights) and they could have some water available.
Stayed 5 nights in Sep 2022