Luxury Hotel on 5th Ave
Posted Jan 19, 2017
Staff go out of their way to help. I especially liked all the doormen. The rooms are spacious for New York standard, and I stayed in a Deluxe room. Impeccably clean.
When I was there, the gym was a block away for some reason. Not sure if this was temporary, because not too impressed by this, although I did get my room at a discounted price, only no one told me the spa was down. I wish they could've given more information without my asking.
I wasn't too impressed by all the staff at the wonderful Ai Fiori restaurant in the hotel. Not overly helpful or friendly. Didn't get a great feeling there, especially at breakfast. Some of the waiters were fantastic, but there were a couple that I felt didn't live up to standard, overcharging, just not being all that friendly. The food is outstanding any time of day though, as are most of the staff.
Very expensive, but all worth it. I loved this hotel. It's in a great part of town, and it's easy to get to most places from there.
Comment from Hotel Management
Jan 22, 2017 by Richard Bussiere, Managing Director , Hotel Management
Thank you for taking the time to share your feedback on your recent stay at Langham Place, New York. I am so happy to read that, overall, your stay was pleasant!
I'm happy that you were so impressed with our rooms and our staff. Thank you for being so understanding about the temporary situation regarding our fitness center. I think you'll be happy to know that the fitness center at our hotel is now back up and running, and our Spa will re-open this Spring.
Thank you, as well, for your candid feedback about your experience at Ai Fiori. I will be sure to share these comments with our partners at the restaurant.
I hope that you will come back to see us again soon and let us know what you think of our refurbishments.
Thank you again!