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Refinery Hotel

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Frette Italian sheets, premium bedding, down comforters, minibar
Frette Italian sheets, premium bedding, down comforters, minibar
Frette Italian sheets, premium bedding, down comforters, minibar
Frette Italian sheets, premium bedding, down comforters, minibar

Overview of Refinery Hotel

VIP Access

Refinery Hotel

5 out of 5

4.5/5 Wonderful

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Pet friendly
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided
  • Personal protective equipment
63 W 38th St, New York, NY, 10018

Explore the area

  • Popular LocationTimes Square6 min walk
  • Popular LocationEmpire State Building8 min walk
  • Popular LocationBroadway9 min walk
  • AirportNew York, NY (LGA-LaGuardia)13 min drive

Choose dates to view prices

About this area

New York

Refinery Hotel is located in Midtown, a neighborhood in New York, and is near a metro station. 5th Avenue and Macy's are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit American Museum of Natural History and Central Park Zoo. Check out an event or a game at Madison Square Garden, and consider making time for Chelsea Piers, a top attraction not to be missed. Guests appreciate the hotel's central location.
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Map

What's nearby

  • 5th Avenue - 2 min walk
  • Bryant Park - 3 min walk
  • Times Square - 6 min walk
  • Empire State Building - 8 min walk
  • Broadway - 9 min walk

Getting around

  • New York W 32nd St. Station - 7 min walk
  • 42 St. - Bryant Pk. Station - 3 min walk
  • LaGuardia Airport (LGA) - 13 min drive

Restaurants

  • Parker and Quinn — 1 min walk
  • Winnies — 1 min walk
  • Parker & Quinn — 2 min walk
  • The Kati Roll Company — 2 min walk
  • Keens Steakhouse — 3 min walk

About this property

Refinery Hotel

Luxury New York hotel in Midtown, walk to 5th Avenue
A restaurant, 2 bars/lounges, and a fitness center are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a coffee shop/café, a rooftop terrace, and self parking. All 197 rooms offer comforts like Frette Italian sheets and down comforters, plus free WiFi and LCD TVs with cable channels. Guests will also find iPod docks, minibars, and room service.
Refinery Hotel offers 197 air-conditioned accommodations with iPod docking stations and minibars. Beds feature Frette Italian sheets, down comforters, and premium bedding. 42-inch LCD televisions come with premium cable channels and pay movies. Bathrooms include showers, bathrobes, designer toiletries, and complimentary toiletries.

This New York hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include laptop-compatible safes and hair dryers. Refrigerators, in-room massages, and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

Awards and affiliations

The property is a member of the Small Luxury Hotels of the World.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of SafeStay (AHLA - USA)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured self parking on site (surcharge)

Food and drink

  • Full breakfast available for a fee daily: USD 20-30 per person
  • 1 restaurant and 1 coffee shop/café
  • 2 bars/lounges
  • Room service available

Things to do

  • Fitness center

Family friendly

  • Free cribs/infant beds
  • Refrigerator (on request)
  • Rollaway/extra beds (surcharge)

Conveniences

  • ATM/banking services
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance

Languages spoken

  • Arabic
  • English
  • French
  • Polish
  • Spanish

Business services

  • Meeting room

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Braille signage
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Down comforter
  • Frette Italian sheets
  • Free cribs/infant beds
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper

Entertainment

  • 42-inch LCD TV
  • Cable channels
  • iPod dock
  • Pay movies
  • Premium channels

Food and drink

  • Minibar
  • Refrigerator (on request)

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • In-room massage
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone

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Policies

Check-in

Check-in from 3 PM - 1 AM
Late check-in subject to availability
Express check-in
Minimum check-in age - 21

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets stay free
Dogs and cats welcome
1 per room (up to 40 lbs)
Food and water bowls are available
Service animals are exempt from fees
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 50 per night
Free cribs (infant beds)

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Resort fee: USD 34.43 per accommodation, per night
The resort fee includes:
  • Health club access
  • Fitness center access
  • Internet access

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between USD 20 and USD 30 per person (approximately)
  • Pet deposit: USD 150 per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 50 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International; cash is not accepted

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation

Property is also known as

Hotel Refinery
Refinery Hotel
Refinery Hotel New York
Refinery New York
Refinery
Refinery Hotel Hotel
Refinery Hotel New York
Refinery Hotel Hotel New York

Frequently asked questions

Overall score and ratings

4.5

Wonderful

Rating 5 - Excellent. 675 out of 1016 reviews
5 - Excellent 66%
Rating 4 - Good. 213 out of 1016 reviews
4 - Good 21%
Rating 3 - Okay. 76 out of 1016 reviews
3 - Okay 7%
Rating 2 - Poor. 29 out of 1016 reviews
2 - Poor 3%
Rating 1 - Terrible. 23 out of 1016 reviews
1 - Terrible 2%

4.6/5

Cleanliness

4.5/5

Staff & service

4.3/5

Amenities

4.6/5

Property conditions & facilities
Write a review

4/5 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 3 nights in Oct 2021

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooftop deck and lounge. Enjoyed complimentary wine
Stayed 4 nights in Sep 2021

3/5 Okay

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Covid denial in this hotel seems declarative and not employees’ negligence. Either or I would not consider returning to where my health is not respected All the waiters in breakfast did not wear masks and when I asked, they answered: “we do not wear masks” not even offering to wear a mask when they come to my table. The cleaner who knocked on my door did not have a mask. When I complained at the front desk the receptionist literally giggled in my face while his mask was just below his mouth not covering anything. I did not see any sign not in the lobby not near the elevators asking to wear masks. I felt unsafe and that the hotel policy does not respect guests’ health. To me it seems declarative and not a coincidence. Furthermore when speaking about masks the answer is impolite and with impatience
Stayed 3 nights in Oct 2021

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and staff were terrific. Large room by NYC standards and roof top bar is lovely. Lobby bar had live music on weekends!
Stayed 2 nights in Oct 2021

5/5 Excellent

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Omg! This place is a hidden gem!! I loved the roof top bar! We stayed only 2 nights. Saturday night they had a band in the lobby that was out of this world!!! I loved the check in , and check out they allowed us to check out late at 1pm, bc of the VIP status. I can’t even describe in the box how amazing this place is!!
Stayed 2 nights in Sep 2021