6/10 Okay
Tamika
Jul 20, 2024
Liked: Cleanliness, staff & service, property conditions & facilities
The rate, and the location with it’s proximity to the subway was great. The room was nice. I might stay again.
I arrived early and was aware that early check in may not be available. However, there’s no lounge or waiting area. I was given the option to wait/work in the laundry room in the basement. 😏.
There were leaks from the pipes in the ceiling by my bed (which was addressed the day after I made notification). However, I would’ve preferred being moved to a different room but wasn’t given the option. The nice receptionist just said “okay” to my complaint….After me standing there and staring at her she followed up with ….she would notify someone and they will reach out that day or next day, but was given extra towels for the leaks.
The mattress was too hard for my liking, however that may be due to my preference not the hotel’s problem.
Tamika
Stayed 2 nights in Jul 2024