3/5 Okay
John William
Oct 6, 2021
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I really like this hotel, but recent visit had some serious problems. Their internet went down at the time I was arriving (3 pm) and they simply said it was not possible to check in - "come back later". 9 hours later the internet still wasn't up. Couldn't get a room card, although the manager did let me into the room to drop off my belongings. Came back to the hotel late and it was closed for the night, all staff had left - the hotel could be accessed via a keycard but no cards were available when I left the hotel. Another guest let me in and our room cards were on the counter at check in - with the room numbers written on them. Mind you, they had opened my door to let me in but never gave me a card so I couldn't get back in. Anyone passing through the lobby had access to my room, including my belongings, computer, etc. that I had left in the room. Major security issue when hundreds of people have access to your room key but...you don't!! Hard to believe a Hilton hotel doesn't have some sort of provision for computer downtime.
Stayed 1 night in Oct 2021