“heck in started at 3:00 and we arrived at 4:00 and they said our room wasn't ready and could we come back in 20 to 25 minutes. We did. Our reservation was for a studio with a king bed. When we returned they said they were going to upgrade us for our trouble, but when we went to the room it was a suite with a queen bed. I triCed several times to call the front desk and no one answered and I went down to the front desk where I was told the phones were not working and had not been working for 3……