Northern New Mexico Vacations from $550

Just ok nothing out of ordinary

Based on some of the reviews, I was expecting this place to be a little rundown, so we were pleasantly surprised when we arrived. The rooms appeared to have been recently remodeled and were absolutely spotless. The bed was also very comfortable. This was our second stop on a road trip, and it ended up being one of our favorite stays. The hotel is just a short walk from the train, which made it incredibly convenient, as well as from a lot of cute shops and great restaurants. The staff was amazing and incredibly helpful throughout our stay. We truly enjoyed our time here and will definitely be back! Plus. The elevator does work!

The Hacienda & Spa at Hotel Santa Fe is beautifully situated near the Santa Fe Depot and within easy reach of highly rated restaurants such as Paloma and Tomasita’s. The hotel itself is lovely, with a distinctive Southwestern character, and our suite was excellent overall. That said, our Labor Day weekend stay had a few drawbacks. At check-in on September 4, the gentleman who assisted us was rather reserved and did not provide the warm, cheerful welcome we expected. In contrast, the lady on the afternoon shift was exceptionally friendly, helpful, and jovial—her hospitality was a real bright spot. Unfortunately, the hotel’s entire phone system was not working during our stay. This became particularly inconvenient when guests in the suite above us were making noticeable noise in the early morning hours. We wanted to contact the front desk but, without a working phone, would have had to go down four floors in the middle of the night—hardly ideal when awakened from sleep. The shower also drained rather slowly and could use some maintenance. Overall, we enjoyed the hotel’s beauty, location, and character. With improvements to the phone system, room maintenance, and consistency in guest service, this could be an even more polished and enjoyable experience.