Northern New Mexico Ski Vacations

A charming hotel, very convenient to all that Santa Fe has to offer. The hotel has character and fits perfectly with the Santa Fe experience. Room was small, however it had all the amenities we needed. The bed was comfotable, and the shower was great (water pressure and temperature. In reality, we did not spend too much time in our room, and the valet parking, lobby and porch more than made up for the smaller room size. We arrived very late and Gabriel was waiting for us, was very helpful settling us in, taking care of parking the car. He is a gem. A champagne bottle was sent to our room as a birthday present. The Secreto Bar and the Wine tasting room were outstanding. I only wish they would improve the restaurant as it was disappointing, specially considering all the dinning options available. That said their home made bread is very good!

That is a really beautiful place!

That is a really beautiful place!

We booked two rooms through the Hotel La Fonda de Taos website which uses Expedia services. One room was uninhabitable with numerous health and safety concerns (pictures attached): large and small stains on the mattress (blood? urine?) and stains on the pillow case; over two dozen (we stopped counting) long and short black hairs on bed sheets, bed pad, and stained rug; more black hairs on the bathroom floor, in the tub, and a large clump of hair on the tub wall; random oblong and small round pills next to the bed; and a TV table tipping forward because the back legs are elevated 2” as they are set on the too-wide plastic black base of the TV stand (tipping concern). The hairs on the floors were the first clue to investigate and we were only in the room 5 minutes before calling the manager. He was concerned however he had no other rooms available and suggested other hotels in Taos, so at 7:30pm after a long travel day we found one at a premium price. The manager said the room and parking would be refunded, and we notified Expedia who spoke with the manager; however, Hotel La Fonda de Taos and Expedia refused to refund the deposit ($418.82), or the parking ($20.00), or Expedia’s fee ($9.97). Their terms and conditions require a 3-day cancellation for a refund, however we could not have known 3 days prior that the room would be uninhabitable when we arrived. We had a good time in Taos, but we can’t recommend staying at Hotel La Fonda de Taos or booking through their website.

That is a really beautiful place!