Nueva Santa Rosa Chalets

Unbelievably incredible hotel! This place is a PALACE! The pictures shown online do not do it justice. I created an entire photo album just of photos I took in the hotel! The grounds are exquisite, the halls are filled with incredible artwork and statues. The pool is wonderful. The suite we were provided with was fit for a king! The restaurant and the bar are sensational. I only wish we could have stayed longer! I did not want to leave! This hotel provided 10 times the luxury, security, beauty,...

the best service !!!!

The staff are friendly and helpful. The hotel is clean and conveniently located next to the airport.

Our stay was short, but the hotel was conveniently located to both the city and the airport

Clean. Very friendly staff. Good breakfast.

Great staff throughout. One of the best Ive ever had!

Beautiful

Probably the best Hotel in Guatemala !

The property was absolutely beautiful. Availability was great, the only thing that I will remark on is that there is not a pool in the hotel or any other surrounding hotels. I went searching for an outdoor pool and could not find one in the area of Cayala. That is the only thing I would recommend. Any pool that could be shared by that hotel and others would be great. Not the AC hotel's fault, will always choose this hotel line.

The information online is a little bit confusing than when you get there in regards to what is included in breakfast and what is extra. That was my only issue. The property does have an elevator although small.

Host was great!

We stayed at Casa Serena as a family while looking for a house to rent. Our family has traveled all over the world and having a 3 year old son. There is not another hotel that is even close in terms of being a safe/fun place for kids. Apart from that we have a 94 pound golden retriever. I tried close to 100 hotels none of them would accept a dog over 20 lbs..even resorted to trying pet hotels which would have separated her from her for a week or so breaking all of our hearts. They too would not...

Very nice clean and customer attention is fast

Very friendly staff.

Centrally located. Access to many restaurants, Church and even a green area to jog (if early in the morning). Rooms are upkept with modern amenities. Great for a short stay for either business or pleasure. Great comfortable bed. Except for the hot water, in the shower that failed the first day, I cannot find any flaws to this hotel. BTW, the water was back that evening... dont know why, so I did not complain to management. Would definetely use again in another trip.

We stay here every time we travel to Guatemala. The restaurant is amazing, the breakfast is delicious! Staff is super friendly and I love the location m. Walking distance to shopping mall and restaurants if you want to venture out. I also love they take you to the hotel.

This is a family-run hotel that gives a guest very personalized service. From airport pick-up to drop-off everything perfect.

Nowhere to hang anything not even bathroom door. Price is right. Never had hotel does not have any hooks to hang things at least there should be some sort of hooks on waseoo. Door.