Ratings based on 491 Verified Reviews

4.4 out of 5
91% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler from Perth, Australia

Beautiful grounds but rooms need some love

Posted Sep 21, 2017
We stayed here for a wedding and the location is beautiful. The grounds are amazing and with 2 pools you never felt there were too many people around. The food options are great and the Japanese buffet on a Sunday night was amazing! The only real downfall of this hotel are the rooms. They are very old and really need to be renovated. The bathrooms aren't great with a shower/bath combo that is peeling and fittings are coming away from the wall. Hopefully they will renovate soon because there are amazing hotel offerings in Nusa Dua.
5 out of 5
Recommended
for Everyone
by A verified traveler from Coventry, UK

Best hotel which we have stayed

Posted Aug 24, 2017
Pros: Loacality, cleanliness, hotel staff - all amazing
Cons: I cannot think of any improvments
Location: The locality is exclusive. Two Security check points before you even see the hotel, it is very safe.
After an initial problem which lasted 1 night regarding our 2 adjoining rooms which were not adjoining, we were promptly upgraded for the rest of our stay. The staff are amazing and friendly. Mr Darma Suyasa (the assistant manager) is a credit to the hotel. The hotel is pure luxury. We loved the restaurants, the pools and the beach on which the hotel is situated. Great local entertainment. The breakfast is plentiful and to any ones taste. We are already scheduling in our next trip.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 13, 2017
they have big pools and nice beach. also they upgraded my rooms to higher category for free because im Expedia gold member.
Comment from Hotel Management
Aug 19, 2017 by gatot, Hotel Management
Thank you for the complimentary; we wish you have a memorable stay with us
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Full of Balinese atmosphere!

Posted Jul 19, 2017
Pros: The style of the hotel is very much of Balinese which we enjoyed to stay.
Cons: Shower in the bathroom.
Location: You can walk to the local shops or shopping mall easily.
Everything inside the hotel, so you don't need to go out of the resort. All the staff was hospitable. Beautiful private beach. We will recommend!
Comment from Hotel Management
Aug 19, 2017 by gatot, Hotel Management
Dear Mr / Mrs Teru, thank you for the compliment and your positive feedback to us. We shall take note and follow up to related department for your constructice comment.
4 out of 5
Recommended
for Everyone
by A verified traveler from Vietnam

Good looking hotel with nice beach and staff

Posted Jul 18, 2017
Pros: Architecture, Pools, Private beach.
Cons: Facilities improvement is required.
Location: Local Spa, Local restaurant, Bali Collection.
I have been amazed with gorgeous and traditional-style architecture of entrance first. Room facilities are a little bit worn-out though, still kept clean and tidy. Staffs are very friendly and helpful. Guests can have nice service around the private beach. Guests come from various countries as far as I see and hear, such as some families come from China, small groups from Japan, Korea, France and Australia. Breakfast at Waterfall restaurant was good enough, guests can enjoy many options.
Comment from Hotel Management
Aug 19, 2017 by gatot, Hotel Management
Dear Mr / Mrs S, thank you for your positive feedback and happy to know you have enjoyed your stay with us. The hotel is in the process upgrading room facilities and for sure will takes time for completion. We wish to welcome you back on our newly refurnished room
5 out of 5
Recommended
for Everyone
by A verified traveler from Belgrade

Great

Posted Jul 6, 2017
Beautifull beach,Little bit outdated rooms,extra breakfest,great ambient,really 5 star hotel,as expedia gold in Vip hotel you receive only one voucher for 1 free cofee or tea which is not so Vip benefits...Lot of stuff have problem with english.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great family friendly hotel

Posted Jun 28, 2017
Lovely hotel, with excellent beach front. Chilled out bean bag style beach lounging, creating a cool, relaxing atmosphere. The beach is clean and the sea is beautiful. Excellent main pool too and food is good throughout.
5 out of 5
by Svetlana

Posted Jun 21, 2017 on Hotels
The territory of the hotel is amazing, lots of places to relax, have fun or eat. The beach is great even during the ebb-tide. The staff is really helpful. The hotel is about 10 minutes walking to Bali collection ( there are restaurants and some shops). The rooms are good with lots of space, the only point I want to mention that the bathroom should be renovated. For sure we will come again.
3 out of 5
by Stephen

Nice resort

Posted Jun 10, 2017 on Hotels
The hotel exterior is stunning. The rooms are dated and could do with an overhaul. The pools are great as well as the beach. The food is ok. If you come to Bali to sit in a resort, then this is for you but you are a long way from the action. Personally I would not return.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 27, 2017
Great experience, my hubby and i enjoyed our stay!