Oahu Island Outrigger Hotels & Suites

We stayed at the Outrigger for four nights on our way from USA to Australia. It was in an excellent beachfront location and the staff were well trained and helpful. There were a couple of areas in which the hotel could have been better. We could not connect to the internet even with the online tech help. This may have been a problem with my computer although it worked elsewhere. We were charged an internet access fee of over $30 per day, but this was removed when I reminded them that the connection had not worked. The aircon vent put a cold wind onto our bed, and was not adjustable. We needed to cool our room but it made our bed uncomfortable. The food was good, but could have been more gluten free friendly in the restaurant. Wait staff were excellent but if we wanted green tea it was not included in the free breakfast and we had to pay more. There was some street noise in our room even though we were on floor 15. It did not worry us, but I would not have wanted to be on a lower floor.

Very friendly staff and very clean hotel. Good restaurant choices. Great breakfast buffet

I stayed here last year with friends and loved it in a 2 bedroom so I booked here with my husband and toddler this time and was really disappointed. With the price you pay, you would expect a little luxury - no pool on site, no room service, no cleaning service daily, a lumpy sofa bed, no crib provided when asked and a broken safe - you even have to call if you want new towels!! The limited staff they do have on in the lobby barely make you feel welcome, if they look up from what they are doing at all. Having to cart our own luggage and a cranky toddler in a pram because there aren't enough staff was just one of the examples of poor service. And then to get picked up or dropped off your transport picks you up in the middle of the street as there's no driveway and limited street parking. THEN, they stick you with a $200 cleaning fee for your stay - on top of the outrageous prices! Next time I'm going to book the hotel down the street offering the same condo style with all the hotel amenities you'd expect on holidays. It seems the Recency uses its outrigger name to demand big prices when it's really not worth it.

this hotel is a very nice place to stay, we had 6 people and all of us fit in the room without any problems. The Ocean view is beautiful, especially at Sunset. The staff is friendly and nice.

ALTHOUGH THE ROOMS ARE VERY SMALL they were comfortable, as long as you had no intentions on staying in. Which is very hard to do being in a central Waikiki location. This is walking distance to all the major activities in Waikiki and what I would consider a very convenient location for the cost. There is an awesome restaurant just downstairs where the steaks and prime rib were awesome. I never did get a chance to try the Japanese restaurant but will do so next time. All in all a fairly nice stay.

We only stayed 2 nights before a cruise out of Honolulu. They hotel was close to everything and the room was enough for what we needed. Downside would be the garbage trucks at 5 am both mornings waking us up as they collected the trash through the street. No sound blocking to the windows at all. Bit noisy. Not sure if you had a higher level (we were on 5) it might not be as bad. Starbucks downstairs was very convenient as well as a gift/snack shop and the ala moana Shopping Centre also a great feature. Our Pearl Harbour tour also picked up from this hotel which was handy. Laundry facilities were located on 2 different floors which was great as we had been on the north shore for a week and needed to refresh before we left. We would stay again if we needed somewhere for a short stay.

Staff was friendly. Excellent location. Room was clean

The air conditioner stayed on all the time and was very cold. When it was turned off the room heated up. There was no in-between. Staff was very good. Room was clean.