Ollantaytambo Vacations from $160

Lo mejor era el personal y la ubicación, súper cerca de todo y lo mejor es que para el tour te recogen de la puerta del hotel.

The room was very clean and the beds were very comfortable. The floor however hadn’t been cleaned in a while. Check in was a bit slow but check out was quick and the bellhop was very helpful getting our luggage out to the car. Complimentary breakfast was good and the lobby always had hot tea and coffee available.

From the moment we arrived, the experience was uncomfortable. The lady at the front desk asked me unusual questions about the bathroom towels and warned me that if they were not used “properly,” I could be charged. This was not the kind of welcome I expected as a hotel guest. Later that night, the situation became even more concerning. A staff member knocked on my door late at night asking about a wallet that someone had apparently left behind. This made me question whether the room had been properly cleaned and checked before I was given the room. Unfortunately, the room itself had several serious cleanliness issues. I found long women’s hair on the bed sheets, what appeared to be dried blood inside the sheets, spider webs on the ceiling, and mold on the bathroom ceiling. These are issues that should have been identified and addressed before the room was given to a guest. I arrived very late that night and had an early flight the following morning, so by the time I noticed everything—around midnight—I did not want to go through the trouble of changing rooms or leaving the hotel. I did not initially complain to the receptionist because of the late hour and my early flight. However, I later showed the hotel staff the videos and pictures documenting the problems. They took the evidence, but I was not offered a refund, partial refund, compensation, or any other meaningful resolution. Overall, this was a very disappointing stay.

The staff was mostly amazing. They were very accommodating with my early checking and always offering assistance. There was a snafu with someone being checked into my room after I had already checked in — which was disturbing to say the least. However the staff was quick to offer apologies and make up for the oversight. There were a LOT of gnats and mosquitos in my room so that was pretty frustrating especially at night when trying to sleep. But my only real complaint was the spa service. I was very much looking forward to a relaxing and rejuvenating spa experience. I booked a 2 hour experience that included thermals, scrub and massage. However there was no assurance once I changed out of my clothes and much of my time was wasted trying to hunt down someone to provide instruction. I was supposed to get 1 hr in the thermals and pools but 20 min in 3 different people came to tell me it was time to go to my massage. I had to keep insisting that I hadn’t had my hour yet and that was more of my time wasted trying to get them to understand that my appointment started at 6:30 so I couldn’t be be booked for a 7p massage. The receptionist then told me that my appointment was for only 1 hr20min but said I got 1 hr in the thermals (which I still hadn’t had yet) and 30 min for my massage (which doesn’t even add to 1hr20). She did later concede my appointment was 2 hrs but that I had to get out of that area at 7:30 but when I got out at 7:30 I waited til 7:40 to be taken for my scrub.