Odd and Isolated Location, Terrible food service
Posted Oct 29, 2016 on Hotels
Considering the odd (and dangerous to get out of on foot) location of this hotel, you need to be so much better about feeding your guests!! Both times we attempted to eat at this hotel were a total failure. The night of our stay (with 2 small children in tow), we ordered dinner on the roof, and didn't get served until 1 hour and 40 minutes of sitting there and we only got food after we started complaining. I asked a bartender for some bread and he never even brought that! when they finally brought the food, the steak was overcooked and hard, the fish was overcooked and tasted like wedding food...just terrible. At this point, it was 7:40 and we had to walk 20 minutes to the marina with 2 kids under 10 years old, to get a pizza at the pizzeria in the marina. The next morning, we called in for breakfast. first, my call was sent to a voicemail that was full, then i called back reception and was sent to the room service line. They put me on hold and didn't come back on the line for 12 minutes. i hung up and found a bagel place in town and had to drive 10 minutes each way to get breakfast for my husband and kids. who cares about the rest of the hotel?? i can't get past how impossible it was to feed myself and my young family there!!