Ratings based on 1,423 Verified Reviews
They paid and stayed. We double-checked.
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified ReviewsThey paid and stayed. We double-checked.
by A verified traveler from Alexandria
An excellent hotelPosted Aug 24, 2016
Nice hotel with a lot of facilities. Excellent breakfast with a lot of choices. Friendly stuff and nice Fittness facilities. Rooms are spacious and clean.
by A verified traveler
Great Location and view of FireworksPosted Aug 23, 2016
Easy Check-in process Friendly Staff Great Service
by A verified traveler from Tampa, Fl
Overpriced and full of symbolism over substance.Posted Aug 17, 2016
Coffee maker was covered in dust and in a dark location in the room we had to use a flashlight to use it, light bulbs burned out in the bathroom and the bathroom weight scale also did not work. Hotel charged my credit card three times for three different amounts even though they told me it was $30 only.
by A verified traveler from Delaware
AveragePosted Aug 13, 2016
Pros: Probably location
We stayed for 4 nights/5 days during a visit to Disney. Hotel is definitely not a 5 STAR one, probably 3.5-4 at best. TV screen was very hazy, reading lights and one bathroom light were all not working. We talked to front desk and they were fixed on third day. Room was not cleaned well first 2 days, so we had also to report it and improved thereafter. We were out at Disney parks first 2 days all day, but came early third day and found that rooms were not cleaned by 3:30 pm!! When we asked housekeeping lady, she said they are understaffed. This is in addition to ongoing external work at hotel. Restaurants were limited and very pricy. We went to Hilton nearby for breakfast buffet, as it was $34 at Oscars at Waldorf(same applies to kids above 6 years of age!!).
by A verified traveler from ATlanta
Stay at the Hampton!Posted Aug 13, 2016
Pros: William in kids club and oscars restaurant
Cons: Replace every person there and teach the new how to treat people
Cold&asterisks No love here from the hotel front staff, hotel operator, bellmen, and only one vallet parking attendant. After having stayed at Ritz, my experience here was nothing less than TERRIBLE. This hotel up charged me!!! I gave a 20$ tip on a 30 dollar charge, and the scoundrels charged 50$ AND another 20$ They falsely charged for bottles of water I did not drink out of the room too. They up charged valet from 30 to 31.95 a day The point is, YOU DONT NICKLE AND DIME YOUR GUEST AT A 5 star resort!!! I asked to have my childresns toothbrushes brought up to the room and it took about an hour, so they were already in bed asleep. I called to cancel because they were asleep, but he showed up 5 min later and woke everyone up! As if it sounds to bad to be true...the last day we were there house keeping politely asked when they could come clean the room for the day, I said around 12. We left for the day, returned to find that someone put "privacy please" on the door and a note time stamped 6 20, stating please call ZERO to have room cleaned. My four year old was already asleep! The most disappointing aspect of the trip was when I tried to make it right with the hotel. The manger Andrian or whatever was of little to no help after the front staff acted like they couldn't understand me after explaining my situation to the front staff 3 times. To top it off, after all the indescrepancies on the bill, no love service, they added 30$ day resort fee which was not disclosed.BEWARE!!!
by A verified traveler from paris
Un réceptionniste tres désagréable lorenzoPosted Aug 11, 2016
Sinon très belle Hotel et heureusement que le personnel ancien c'est vous rassurer et vous mettre à l'aise
by A verified traveler from New York
No other hotel for me, just WaldorfPosted Aug 6, 2016
Great facilities Super staff Familiar Very comfort
by A verified traveler from Fairlawn, Ohio
Very nice hotel close to the Magic KingdomPosted Aug 2, 2016
We had an awesome experience! I would recommend this hotel to family and friends. Our family will stay here on future trips.
by A verified traveler
Tolle Suite mit tollem Blick !Posted Jul 31, 2016
Das Hotel ist wirklich gut . Das Essen war toll, der Service gut und das Zimmer sehr sauber. Wir hatten eine Suite im obersten Stockwerk und konnten abends die Feuerwerke im Epcot und Hollywood Studios beobachten. Dss Buffet am Frühstück war reichhaltig, jedoch hätte der Kaffee noch viel Luft nach oben, was aber eigentlich mein einziger Kritikpunkt ist. Der Shuttleservice zu den Disney Parks funktionierte auch sehr gut . Jederzeit wieder !
by A verified traveler from Binshalhoub
What a sweet hotelPosted Jul 30, 2016
Luxury rooms, great welcoming, lovely service, the food is heaven, top top top in everything !!