3/5 Okay
Verified traveler
Traveled with family and small children
Jul 24, 2021
Liked: Cleanliness
Disliked: Staff & service
I like the location of the property and the amenities such as the on-site restaurant and outdoor pool.
I paid for 2 rooms at a cost of $3500 for 3 nights. Being that the rooms are dated and old, the cost is absolutely not justifiable. The fridge would slide as you opened the door, the dishwasher would fall forward when opening the door. The floor carpet was stained.
Our first night - children were knocking on our doors and trying to get in to our room. This went on for 5 hours. Several guests complained. The hotel stated they could not catch the kids. My response was if you were aware of the problem, a staff member should have been placed on the floor to avoid further disturbance.
Our second night - we kept hearing a door slam but could not figure out who it was. By 6a the next morning it started again. Finally I realized it was the staff going in and out of their work room. I asked them to leave the door open. They had no regard that it was early morning and people are on holiday.
Then I was double charged for my stay and noticed my mother was also billed for items I paid for.
I explained all of this to a staff member at check out. I was then asked to repeat all my complaints to the manager - really…again.
We left our get away exhausted.
Stayed 3 nights in Jul 2021