“One day before my family's planned arrival, I received a call from the operator's husband to say there was no hot water and he wanted to give me the opportunity to book an alternative stay. I understood this to mean a refund would be given in this event.
It was late to book elsewhere so initially my family agreed to go regardless but as no further communication was forthcoming despite several attempts I booked elsewhere. Despite Consumer protection laws clearly establishing that accommodations……
“Our stay was very brief but the staff we interacted with were all lovely- interested in our trip and happy to help out. The building is a bit labyrinthine which I find charming, but your mileage may vary based on your sense of direction.”
“Absolute gem - beautiful accommodation and fabulous staff.
Highlight of my stay was throwing the ball for their two awesome Border Collies and chatting to the staff/managers at breakfast. ”
“This place was a hidden Gem amazing. The Venue was what I considered a Castle on the outside, and on the inside is a little more on the modern side with some touches of the old. Very nice and quiet. It was enjoyable.”
“Nobody told me there's activity beside Hotel. All road block and we can't access to hotel after dinner. The road resume almost at 10pm and we spend 2 hours wait outside. Its troublesome to my family. I must complaint to IHS office for the negligence of Hotel staff.”
“The property is great. I was traveling with my wife, daughter (13 yrs old) and nephew (16 yrs old). The unit has 2 bedrooms and a sofa bed. It's a large space approximately 600 sqft. There is also parking which is a big plus in England.
The unit does not indicate it has a washer and dryer but the picture of the unit clearly shows a washer. Unfortunately there's no dryer and since we were traveling during the winter it took a long time for the clothes to hang dry. We were in outer Birmingham……
“A simple hotel in the middle of Stourbridge. Rooms are adequate in size, the bed is comfortable and there's a good shower in the bathroom.
There was a problem with my room but it got sorted quickly and the staff were excellent.
Small changes in the bathroom would help - a shelf above the sink so there's somewhere to put your stuff and similarly a soap dish in the shower would be really useful.”
“The Woden is always a " go to ' place for us guaranteed a comfortable stay. The rooms are impeccably clean. The room had great facilities. Towels shower gels tea & coffee even water in bottles. Plates cutlery and a fridge. Everything and more. The beds are so comfortable and the place is so quiet. ”
“Very efficient, clean, comfortable and very welcoming. The surrounding area felt a bit run down and unsafe. However the train station was nearby and there are several bus routes available. ”
“I had a short, but nice stay at the Village Hotel. The room was nice and clean and the staff was extremely nice. I flew in from the US and brought the wrong type of voltage adapter with me. The gentleman at the front desk was kind enough to lend me a cell phone charger, which really saved the day. Great hotel!
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“A lovely hotel beautiful surroundings. Room was amazing very comfortable bed. We ate there 2 nights and the food was amazing. A delicious breakfast plenty to choose from. ”