2/5 Poor
Verified traveler
Traveled with family and small children
Jul 27, 2021
Disliked: Cleanliness, amenities, property conditions & facilities
So my family and I book 3 rooms at this hotel and first impression was it looked pretty old when we walked into the lobby but we were still willing to stay there until we got to our rooms…..
First the parking lot looked pretty sketchy especially in the back of the building! Even tho it was gated I still didn’t feel comfortable parking my car in there.
Second the rooms were worse than a motel 6! It had a old smell and the carpet was so dirty! The beds were hard as a brick and there was no closet to put your things or a phone to call for room service! Also the bathroom was a-whole-nother story!
So we found out about there sister company and went over there to see if we can switch hotels and thank god they allowed us too! It was like going from staying in downtown LA to staying in Vegas! That resort was so much better, the rooms were nice and so was the staff! I also love the fact that the pool area had these nice gazebos for shade the other hotel didn’t have that! The only cons this resort had for me was the bed was still pretty hard and this might sound crazy but there was a rat running back in forth at night by the pool area! When I told security he says they come every night cause we’re out in the desert!
The resort is called Miracle Springs Resort and Valeria and Krystal helped us out! They were great!
Stayed 2 nights in Jul 2021