Nice potential but bugs everywhere!
Posted Sep 21, 2016
My husband and I stayed here at the end of July to celebrate our wedding anniversary. The front desk staff was ok-- not the friendliest, but not rude in any way. Our room, while as far away as possible from everything, looked beautiful. However, we had serious bug problems. I'm not sure if the room was unoccupied all week (we stayed during the weekend) and wasn't checked, but we found 3 pretty large spiders around the room, and crickets were EVERYWHERE. I can handle a bug here and there but I generally appreciate the comfort of bugs not being where I sleep (or shower). My husband came to my rescue and removed most of the bugs, and we didn't have many issues after that in our room. The afternoon we checked in, we went straight to the grotto and spent most of our time there throughout our stay. We quickly learned the first night that HUGE crickets like to scale the rocks all over the area (so don't lean against the walls while in the grotto), the steps, etc... and learned to get inside before it starts getting dark because that's when they all come out along with some very large cockroaches. I realize we were in the desert and expected some wildlife outdoors, but we've stayed in the area many times and didn't encounter this at other properties. It was unfortunate because we booked this hotel solely for the grotto and night swims, which we didn't get to fully enjoy. Otherwise, it was fairly nice and there were a lot of activities/classes to enjoy.