Porta Hotel del Lago

Photo gallery for Porta Hotel del Lago

Primary image
Outdoor pool, pool umbrellas
Outdoor pool, pool umbrellas
Outdoor pool, pool umbrellas
Basic Suite, Lake View | Balcony

Overview of Porta Hotel del Lago

UNESCO Sustainable Travel Pledge

Porta Hotel del Lago

3.5 star property

4.0/5 Very Good

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Pet friendly
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
  • Personal protective equipment
Map
2a Avenida 06-17 Zona 2, Panajachel, Solola

Explore the area

  • Popular LocationAzul Maya Archaeological Museum6 min walk
  • Popular LocationChurch of Saint Francis14 min walk
  • Popular LocationPanajachel Municipal Market15 min walk
  • AirportQuetzaltenango (AAZ-Los Altos)118 min drive

Choose dates to view prices

About this area

Panajachel

Located in Panajachel, Porta Hotel del Lago is in a rural area and on a lake. The area's natural beauty can be seen at Multiple Use Area Lake Atitlan Basin, while La Galeria and Pintando Santa Catarina Palopó are cultural highlights. Kayaking and scuba diving offer great chances to get out on the surrounding water, or you can seek out an adventure with mountain biking and ecotours nearby.

What's nearby

  • La Galeria - 4 min walk
  • Azul Maya Archaeological Museum - 6 min walk
  • Casa Cakchiquel Arts Center - 7 min walk
  • Church of Saint Francis - 14 min walk
  • Panajachel Municipal Market - 15 min walk

Getting around

  • La Aurora Intl. Airport (GUA) - 120 min drive

Restaurants

  • Deli Jasmín Restaurante - 3 min walk
  • Restaurante El Bistro - 4 min walk
  • Tuscani - 4 min walk
  • Sunset Cafe - 4 min walk
  • Restaurante Hana - 7 min walk

About this property

Porta Hotel del Lago

Family-friendly hotel with fitness center and sauna
An outdoor pool, a restaurant, and a fitness center are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a poolside bar, and a snack bar/deli are onsite.
Porta Hotel del Lago offers 100 accommodations with complimentary toiletries and blackout drapes/curtains. Rooms open to balconies. Premium cable television is provided.

Bathrooms include showers. Business-friendly amenities include desks and phones. Irons/ironing boards and hair dryers can be requested. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms available. Services include massages. A variety of treatment therapies are provided, including hydrotherapy.

Awards and affiliations

Green / Sustainable Property
This property participates in Rainforest Alliance Sustainable Tourism Certification, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
This property has signed the UNESCO Sustainable Travel Pledge.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Individually-wrapped food options available through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7 AM–10:30 AM: GTQ 60.00-100.00 for adults and GTQ 40-100 for children
  • 1 restaurant
  • 1 poolside bar and 1 bar
  • Room service available

Things to do

  • Children's pool
  • Fitness center
  • Outdoor pool
  • Playground
  • Sauna
  • Spa services
  • Spa tub

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free cribs/infant beds
  • Free supervised childcare
  • In-room child care (surcharge)
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Turndown service

Business services

  • Conference center (4725 square feet of space)
  • Meeting rooms - 4

Outdoors

  • Garden
  • Pool umbrellas
  • Terrace

Spa

  • Hydrotherapy
  • Massages
  • Massage/treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility
  • Wheelchair-accessible business center
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 32-inch TV
  • Cable channels
  • Premium channels

Outdoor space

  • Balcony

More

  • Desk
  • Iron/ironing board (on request)
  • Phone
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GTQ 200.00 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 per room (up to 22 lbs)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
2 children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Breakfast fee: between GTQ 60.00 and GTQ 100.00 for adults, GTQ 40 and GTQ 100 for children (approximately)
  • Airport shuttle fee: GTQ 1600.00 per person (one-way)
  • Pet fee: GTQ 200.00 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section); guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation

Property is also known as

Hotel Porta Lago
Lago Porta
Porta del Lago
Porta del Lago Panajachel
Porta Hotel
Porta Hotel del Lago
Porta Hotel del Lago Panajachel
Porta Hotel Del Lago Panajachel, Guatemala - Lake Atitlan
Porta Hotel Panajachel
Porta Hotel Lago Panajachel
Porta Hotel Lago
Porta Lago Panajachel
Porta Lago
Porta Hotel Del Lago Panajachel Guatemala - Lake Atitlan
Porta Hotel del Lago Hotel
Porta Hotel del Lago Panajachel
Porta Hotel del Lago Hotel Panajachel

Frequently asked questions

Overall score and ratings

4.0

Very Good

Rating 5 - Excellent. 203 out of 516 reviews
5 - Excellent 39%
Rating 4 - Good. 189 out of 516 reviews
4 - Good 37%
Rating 3 - Okay. 77 out of 516 reviews
3 - Okay 15%
Rating 2 - Poor. 25 out of 516 reviews
2 - Poor 5%
Rating 1 - Terrible. 22 out of 516 reviews
1 - Terrible 4%

4.3/5

Cleanliness

4.2/5

Staff & service

3.9/5

Amenities

3.9/5

Property conditions & facilities

4.3/5

Eco-friendliness

2/5 Poor

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Just say I wouldn’t stay here again, water pressure is a 0 in the shower, buffet style breakfast and lunch few options, hot tub you have to reserve for a 20 minute time slot! I can go on and on.
Stayed 1 night in Aug 2022

3/5 Okay

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Not very good service
Stayed 1 night in Aug 2022

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything and everybody was really nice the room was the best right in front of the volcanos The Jacuzzi it's really nice in the swimming pool too one of the best places to stay
Stayed 2 nights in Aug 2022

4/5 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Jul 2022

5/5 Excellent

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was amazing and the staff are quite exceptional, especially Abby who made our stay unforgettable. Would recommend this to anyone.
Stayed 2 nights in Jun 2022

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, overlooking the lake. Nice views. Would recommend.
Stayed 2 nights in May 2022

2/5 Poor

Traveled with family
Disliked: Amenities
Pool access was limited. Everything was over priced.
Stayed 2 nights in Jun 2022

2/5 Poor

Traveled with pets, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
El propósito del viaje era descansar pero estuvieron barrenando en la tarde que llegamos y no se pudo descansar y luego al siguiente día desde las 9 de la mañana, eso fue decepcionante
Stayed 2 nights in May 2022

2/5 Poor

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
There is no AC, only a fan that honestly doesnt do much. It was extrmely hot and no pleasent to sleep with so much heat. Rooms are old, smells humid. Thete is no mini fridge which is a standard now in hotels like this. The bed are horrible, they are so hard and rigid it was almost imposible to sleep. It's not a cheap hotel, these vaisc thi gs should be a default
Stayed 2 nights in Apr 2022

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022