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I am extremely disappointed that no one reached out to me to let me know that my return flight was cancelled due to the airline prematurely shutting down the route. thankfully I’ve already figured it out... but i shouldn’t have had to figure it out. i paid good money, i should’ve been taken care of as a customer. this is against you Expedia, not Pen Air. I booked through Expedia.

The only complaint I have is that the staff was supposed to ticket my bag so that didn’t have to go to baggage claim to retrieve it. Because they didn’t ticket the bag, I had to go back through the TSA security line in Boston. It was a good thing my connecting flight had a 2 hour layover.