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Hilton Garden Inn Surprise Phoenix

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Primary image
Outdoor pool, open 8:00 AM to 10:00 PM, pool umbrellas, sun loungers
In-room safe, desk, laptop workspace, blackout drapes
In-room safe, desk, laptop workspace, blackout drapes
In-room safe, desk, laptop workspace, blackout drapes

Overview of Hilton Garden Inn Surprise Phoenix

Hilton Garden Inn Surprise Phoenix

3.0 star property

4.8/5 Exceptional

Guests rated this property 4.9/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Pet friendly
  • Air conditioning
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided
  • Personal protective equipment
Map
16601 North Stadium Way, Surprise, AZ, 85374

Explore the area

  • Popular LocationSurprise Stadium12 min walk
  • Popular LocationGranite Falls Golf Course6 min drive
  • Popular LocationBanner Del E Webb Medical Center6 min drive
  • AirportPhoenix, AZ (PHX-Sky Harbor Intl.)45 min drive

Choose dates to view prices

About this area

Surprise

Located in Surprise, Hilton Garden Inn Surprise Phoenix is in the city center. Travelers eager for a bit of culture can stop by Arizona Broadway Theatre, while those who have shopping on the agenda may want to visit Arrowhead Towne Center and Westgate Entertainment District. Looking to enjoy an event or a game? See what's going on at Surprise Stadium or Peoria Sports Complex.
Visit our Surprise travel guideOpens in a new window
Map

What's nearby

  • Surprise Stadium - 12 min walk
  • Destiny Springs Healthcare - 5 min drive
  • Centennial Friendship Park - 6 min drive
  • Granite Falls Golf Course - 6 min drive
  • Banner Del E Webb Medical Center - 6 min drive

Getting around

  • Phoenix Sky Harbor Intl. Airport (PHX) - 45 min drive

Restaurants

  • Carrabba's Italian Grill - 3 min drive
  • Barro's Pizza - 4 min drive
  • Nick's Diner - 4 min drive
  • Irish Wolfhound Restaurant & Pub - 4 min drive
  • Uni Sushi & Steak - 4 min drive

About this property

Hilton Garden Inn Surprise Phoenix

3-star suburban hotel near Surprise Stadium
This hotel features an outdoor pool, a restaurant, and a fitness center. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a snack bar/deli, and a 24-hour business center are onsite. Housekeeping is available on request.
Hilton Garden Inn Surprise Phoenix offers 124 air-conditioned accommodations with MP3 docking stations and safes. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

Children under 18 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub without adult supervision.

Languages spoken

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks available
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, and dinner
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • 1 restaurant
  • 1 bar

Things to do

  • Fitness center
  • Outdoor pool
  • Spa tub

Family friendly

  • Fence around the pool
  • Free cribs/infant beds
  • Grocery/convenience store
  • Laundry facilities
  • Microwave
  • Outdoor pool
  • Refrigerator
  • Snack bar/deli

Conveniences

  • Elevator
  • Front-desk safe
  • Grocery/convenience store

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage

Business services

  • 24-hour business center
  • Computer station
  • Conference space (1323 square feet)
  • Meeting room

Outdoors

  • Firepit
  • Garden
  • Outdoor furniture
  • Pool sun loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Braille signage
  • Grab bar in shower
  • In-room accessibility
  • Lever door handles
  • Low-height bed
  • Low-height counter and sink
  • Low-height desk
  • Low-height door lock
  • Low-height view port in door
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair accessible (may have limitations)
  • Wheelchair-width doorways

More

  • Designated smoking areas (fines apply)
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Heating

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • MP3 dock
  • Premium channels
  • TV

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Desk
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe

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Surprise
Surprise
Pet friendly
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Hotel
Hotel
Family friendly
Family friendly
3 star
3 star
Guest rating 4.5+
Guest rating 4.5+

Policies

Check-in

Check-in from 3:00 PM - anytime
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to September 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 per room

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs (infant beds)

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector

We should mention

Pool access available from 8:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
Children under 18 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Hilton Garden Inn Surprise Phoenix Hotel
Hotel Hilton Garden Inn Surprise Phoenix Surprise
Surprise Hilton Garden Inn Surprise Phoenix Hotel
Hotel Hilton Garden Inn Surprise Phoenix
Hilton Garden Inn Surprise Phoenix Surprise
Hilton Garden INN Surprise Arizona
Hilton Garden Inn Hotel
Hilton Garden Inn
Hilton Garden Surprise Phoenix
Hilton Garden Surprise Phoenix
Hilton Garden Inn Surprise Phoenix Hotel
Hilton Garden Inn Surprise Phoenix Surprise
Hilton Garden Inn Surprise Phoenix Hotel Surprise

Frequently asked questions

Overall score and ratings

4.8

Exceptional

Rating 5 - Excellent. 193 out of 239 reviews
5 - Excellent 81%
Rating 4 - Good. 40 out of 239 reviews
4 - Good 17%
Rating 3 - Okay. 3 out of 239 reviews
3 - Okay 1%
Rating 2 - Poor. 2 out of 239 reviews
2 - Poor 1%
Rating 1 - Terrible. 1 out of 239 reviews
1 - Terrible 0%

4.9/5

Cleanliness

4.8/5

Staff & service

4.5/5

Amenities

4.9/5

Property conditions & facilities

4.6/5

Eco-friendliness
Write a review

5/5 Excellent

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would like herbal tea for the Keurig
Stayed 1 night in May 2022

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Restaurant not what expected and pool was not clean
Stayed 3 nights in May 2022

5/5 Excellent

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Very nice hotel to stay!
Stayed 1 night in Apr 2022

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and new
Stayed 1 night in Apr 2022

4/5 Good

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Very nice looking place with a few disappointments. A sign at the check-in counter said on a stay of more than 5 days, on the 5th day housekeeping would fully clean the room. They did not. We were there 7 nights and the room was never cleaned. On a positive note they did replace towels and empty garbage every day which you don't always see during covid. When I informed the front desk person that our room did not get cleaned on the 5th day she really had nothing to say about it. The firepit was a nice plus. The pool was too cold. On one day when my husband was going to go in the pool anyway, it was full of leaves and flower petals. Our last disappointment and source of confusion- was the breakfast. We have traveled quite a bit recently and stayed at similar places and free breakfast was always the rule. I guess I should have checked this out first but it turns out they do not offer free breakfast. I will say that the breakfast was delicious- much better than the free breakfasts but it would have been nice to know ahead of time. Maybe I just didn't read the fine print. Also, the pricing was confusing. Signage had different prices, and they also offer separate pricing for a continental "cold" breakfast. What confused me was that I had no clue if I chose a hot breakfast, but then also picked up a muffin, was I being charged for both breakfasts? I guess I'll find out. Overall, nice looking & clean place but not worth the price due to these issues.
Stayed 7 nights in Apr 2022

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to Surprise Stadium great when Dodgers are playing.
Stayed 1 night in Mar 2022

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The atmosphere was very pleasing. The staff always greater you with a smile going out and coming in. The cleanliness was wonderful. It felt so bright in the building.
Stayed 3 nights in Mar 2022

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine EXCEPT they were short staffed. Everywhere I went in the area businesses were short staffed, so it's not Hilton's fault. I had dinner at the bar each night and while the bartender was polite and affable, he was not a bartender (could not say anything about the beer selection, did not know how to make the most basic of cocktails, etc.). Plus most nights he was also the cook, so when I ordered something he would go into the kitchen for a while, leaving arriving guests at the bar waiting.
Stayed 5 nights in Mar 2022

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable. Quiet room
Stayed 3 nights in Feb 2022

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean quiet. Nice that bar was open.
Stayed 2 nights in Feb 2022