Piffard Chalets

"The staff was rude and gave zero direction they act like I was bothering them to ask where my room was even at I was misled about breakfast until after I checked in I was charged a deposit that I was not told about the room was dirty. the sheets was dirty. The whole entire hotel smelled of smoke. It was an absolute letdown to stay at this hotel."

"Best hotel for comfort, cleanliness, noise control, pillows, room temperature, etc. I missed breakfast time so cannot comment on that. "

"Very nice staff..loved our room.. receiving care at Strong so will be back"

"The pool is not open for remodeling. The staff were rude and hateful to us and our children. We booked several rooms for a cheer comp and we asked them to be put together, I called when we booked, can one week before and the day before and day off to make sure all the rooms where together and we ended up being on all different floors. The breakfast was not really good. There was mold under the sink area in our room. "

"Nice! "

"Wonderful! "

"Nice, clean, spacious dining area. Spacious rooms with closet and sitting area."

"Rooms look like the inside cabin, in the hull of a cruise ship. So tiny, no sitting area, staff had terrible attitude. I checked out a day early and the desk clerk told me I could not checkout until the next day and I left, I had a plane to catch. What property tell you, you can’t leave? I will never stay here again. AND people were smoking in their rooms on the second floor and nothing happened even though it’s a smoke free property."

"Floors were torn up. 3 entrances were closed off. We kept having to change how we got in. Staff was rude. Breakfast was till 9:30 but they stopped making eggs and sausage at 8:15. NYS police there one night to stop a fight. Really awful experience."