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Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 119 out of 194 reviews
5 - Excellent 61%
Rating 4 - Good. 48 out of 194 reviews
4 - Good 25%
Rating 3 - Okay. 17 out of 194 reviews
3 - Okay 9%
Rating 2 - Poor. 4 out of 194 reviews
2 - Poor 2%
Rating 1 - Terrible. 6 out of 194 reviews
1 - Terrible 3%

4.6/5

Cleanliness

4.4/5

Staff & service

4.0/5

Amenities

4.5/5

Property conditions & facilities

3.5/5

Eco-friendliness

5/5 Excellent

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A family friendly nice hotel! Everyone had the best time! Nice amenities!
Stayed 2 nights in Feb 2022

5/5 Excellent

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022

2/5 Poor

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
There was a total lack of customer service, leaving us feeling like we were an inconvenience to the staff, whilst there was a total lack of any atmosphere within the hotel. The stay was epitomised by a thoroughly unsafe car park which more resembled a skating ring, with very limited action taken to clear this for customers, whilst the steep drive into the hotel at one part of the day was inaccessible for anyone other than 4x4 vehicle drivers meaning I had to leave my car in a shopping mall car park on the opposite side of a dual carriageway and walk up to the hotel
Stayed 2 nights in Jan 2022

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021

5/5 Excellent

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were new and clean
Stayed 3 nights in Dec 2021