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I was there with my wife and 1-year baby boy, to celebrate his first birthday and it was excellent, the place is clean and staff very polite, they run a club like a timeshare, but they don't push you to it.
Staff was great, pool side bar was outstanding, didn't feel at pressure at all during the trip
Amazing! LA staff was so friendly and helpful! Can’t wait to go back. Everyone goes above and beyond to make your stay the best!
The Excellence Club well worth the money. The private pool and beach are great. The staff is incredible especially Manuel, Lucinda, Veronica, Julianna and Pedro. We will definitely be back.
This was our 4th trip to Cancun and our 4th stay at Gran Caribe Real. Although the resort was under construction, it didn't take away from us having an awesome stay there. Everybody (including the construction crew) made sure this didn't interfere with any guests stay. All reno's should be completed ...
The hotel and all inclusive was overall a wonderful experience. The staff were all friendly & welcoming, seemed family oriented though only my husband and i went on vaca, hotel room was spacious, nothing too fancy, floor seemed a little sticky despite room service cleaning, maybe the tile flooring? ...
Slightly off the beaten path this hotel compound is not located in the hotel zone of Cancun. The hotel seemed spacious and private. I was in building #1, the farthest from the beach, however it was a very short walk to everything. Staff was extremely friendly and helpful. Shout out to Isabelino, ...
This was our 4th trip to Privledges Isla. Every time things improve. The sub par dinner buffet was replaced with a stellar alacarte restaurant. The beach restaurant serves a world class steak. The pools and facilities are wonderful...
Beautiful place, staff was really nice, food was incredible.
I've stayed at hundreds of hotels (for business and pleasure) and I have to say that the Hotel Zilara exceeds every expectation. The staff, the rooms, the pool, the restaurants and the nightly events they host are all absolutely first class. If you're looking for a place to stay in Cancun, you can't ...
It's my first time to cancun.The staff in the hotel is really nice and friendly. The restaurant in here is really dilicious and price is good. It's very good for family to stay here.
Great facilities for relaxing by the beach, at the spa and enjoying meals at restaurants. The right mixture of fun with pool side music, parties and opportunities to explore Mexico.
Great view, near the beach, bar at the beach. Great structure at the beach and at the hotel. Everything that we looking for. It was amazing!!
Amazing amenities, great food and drinks and best people you can find in Mexico. This was one of the best vacations I have had and mostly because of the staff at Secrets that made it into their mission to make everyone happy! Thank you to everyone who made my week special: Valeria and entire entertainment ...
Wonderful staff, Great Amenities, Gorgeous view, Clean Room, Fantastic Beach, Delicious Food, Plenty of Dining options, Decent entertainment, Giant Pool.... Overall we had an excellent stay. Having traveled on the low season probably helped on the fact that we almost felt like that entire property ...
We had an amazing time! The Beloved and its staff was amazing along with our room. Couldn't have asked for a better trip.
Cleanliness - 5 stars Staff - 5 stars Food - 4 stars The hotel staff really does go out of their way to accommodate you. The ocean views were nothing short of spectacular. El Mercado buffet is your best option for breakfast. You will not regret trying the pizza at Lorenzo's and the coffee is decent ...
pro - hotel location - staff - room cleanliness and comfort - huge pool - indoor kids playroom - many available activities to do in the resort - Palace resort hopping con - food quality - restaurant choices - pool condition, broken tiles everywhere - always waiting for golf car if you stay at a farther ...
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