Pontiac Castle Hotels

Very nice property. Clean and convenient to the airport.

Great stay as always...great customer service.

Pool was nice. Stayed here twice already and was not disappointed.

Probably the nicest hotel I've ever stayed in. The gentleman at the front desk gave great local recommendations and made a personal connection as we were both heading to Bar Harbor the next day. Breakfast was reasonably priced especially for having smoked salmon on the buffet to go on my bagel and even had capers. Staff at the restaurant was also great.

Industrial style which is very unique. Would be significantly better if there was a fridge in the room.

Check in was a breeze, took about 3 minutes. Our room was clean and comfortable. We were only there for 14 hours since we had an early flight home. This location was ideal for returning a rental car which was right down the street.

Good location

Shuttle bus driver very helpful

Perfect location and staff was very helpful! No complaints. Would recommend.

I’ve stayed here twice and don’t plan on staying anywhere else when I come to Rhode Island. The place is nice and clean the staff are very attentive and friendly. Its also close to a lot of stores and dining options.

Very nice hotel. Breakfast was great but seating area was small. In a busy area and close to restaurants. Houses next to the hotel were either abandoned or severely neglected. However the area was safe.

It was a nice hotel. The night manager gave me an upgrade to a suite with a fireplace, so that was very much appreciated. I was concerned about the pillows possibly being feather (I'm allergic), and he hand-delivered synthetic ones and fluffed them for me too. The stay was very good. The breakfast was good. The second morning of my stay, I had to leave at 3:45 a.m. and the overnight staff gave me a couple of muffins and a coffee to go. Overall, they were very nice and great customer service.

The following categories were better than expected: Beds, pillows (4 on each bed), size of room, cleanliness of room, outstanding continental breakfast featuring the BEST scrambled eggs, other hot foods, fruit. ease of check in, parking.

Lovely hotel. Large, clean rooms. Love the Kevin Murphy bathroom products!

Friendly, fast check-in. Nice, spacious room. Very clean and relatively new.

The hotel was very clean and had great amenities. The staff was very professional and accommodating. We stayed here for parent's weekend at URI. The kitchenette in our room was convenient for any quick meals we needed to prep. Plus there was a grocery store and a Kohl's across the way in case we needed last minute items. The morning breakfast had a good selection of hot and cold dishes. My only negative feedback that I have was that we could hear people walking around on the floor above us....

The Omni is a lovely hotel woth lots of amenities and very affordable. It is attached to a mall by a bridge from the 2nd floor, conveniently located in the downtown area, and quick walk to the Amica Center. The weekend we were there the staff was faced with the challenge of a system wide software failure preventing them from electronically checking in guests and makimg room keys. Regardless, check in was smooth and each and every time we went up to our room there was a bellhop waiting escort us...

Clean

This is a great hotel! Staff was very friendly and quick to help with any questions. Exercise room was well equipped, and equipment was in great condition. The rooms were spacious, very clean and comfy beds. The downside is that you have to valet, and that can get backed up. Also, there are limited dining options at the hotel, but many in the area. I would definitely stay here again!