“Reception staff were excellent. TV in room didn’t work. Pool area was very clean. The restaurant for breakfast was very good but service in the evening wasn’t very good, no cutlery, no salt on the table, getting staff attention was hard work but appreciate there was training of new staff.”
“We booked a 2 night stay for our 9th wedding anniversary and we couldn't have been happier. So happy in fact that on checkout we actually went back inside for one more coffee before leaving.
The Bruce Suite was immaculate and perfect. Little touches wishing us best wishes on our anniversary with a prosecco on arrival, a card and even little touches when having our evening dinner meal.
The spa was amazing and genuinely as a whole experience makes our top 3 of all time.
Staff were always on……
“Big changes since new ownership- none of them good unfortunately! 👎
Since new owners came in:
Soap in rooms GONE ❌
Shower gel in rooms GONE ❌
Biscuits in rooms GONE ❌
Real butter in restaurant GONE ❌
Local cheese at breakfast GONE ❌
Fair midweek room rates£ GONE ❌
Measly penny pinching! Sad to see as the excellent staff here look demoralised by what’s happening around them! I sense they’re embarrassed!
If your budget runs to a standard double room you’ll experience an uncomfortable dated……