8.6/10 Excellent! (1,000 reviews)
Definitely not like it used to be. Below is a list;
I had to ask to have the room made up 2x & this was later, around 5pm, and then didn’t leave toilet paper which I had to ask 2x, one of those times getting the Manager in the hallway, The sink faucet & toilet seat was loose where we had to call to have them fixed. But the worst was the room key was not working. We were in the Pines, not exactly close to the desk, We had to ask 4x. Kept giving us new keys, telling to keep away from phones, which we know. Had to ask for Manager, finally addressed it by changing batteries. BUT last night came back to room 1:00 and room key still did not work. Do I need to hash out how dangerous that could be? Having to leave building to walk through parking lot to find someone to open room?? I placed a call to corporate, let’s see if they return my call. ALSO, will never use EXPEDIA again, because they charge more. Didn’t realize that, thought they discounted. Today we are at The Anchorage, both owned by the Giri group, Let’s see how they are. And remember prices have increased ~$100 per night. I think I am entitled for better service not worse, And lastly, there are serious reasons why we needed to have access to the room on demand. Which is what I paid for and cleanliness which is no longer a priority with Giri Management
Reviewed on Aug 3, 2026
