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I recognize the high quality and good standards of this hotel, however I don't think internet and parking should be charged. This type of things discourage me to go back to this hotel...I hope management will change the policies.
Great location and the staff were exceptional they went out of their way to make sure our two kids were happy. The pool was great for them as well.
We had booked two rooms for three nights. The service was excellent. The front desk staff was very helpful with booking drivers to Cholula and Puebla. They went above and beyond to help us locate distilled water for our netty pot and trying to find a replacement camera charger. The hotel is quaint. ...
Descanseria Hotel- please send my house and car keys back to me. I sent 3 emails but it seems like nobody is making any effort to help me with this issue. I got severe food poisoning and I was so sick that when I was packing I forgot to grab my keys. I'm not sure how to address this issue anymore. ...
They were very kind and the morning buffet was amazing! The only thing that needs improvement is to be child friendly. They had no idea to where to go out for lunch with kids area.
Very enjoyable stay. Rooms clean, expensive decor all around, and staff was especially nice. Above and beyond to help us with directions, travel advice, and held our bags for the day while we explored. Very impressed with my first stay here.
Hotel close to el zocalo, churches, mercados, museos. Excellent costumer service , the owners make you feel like home and very clean. Was a very nice experience, will comeback anytime. Highly recommend .
This is a lovely, quiet hotel just one block from the Zocalo of Puebla. The rooms are all different, each one dedicated to a famous composer. They supply a very generous amount of bottled water. Skip the complementary croissant and spring for the omelette!
A wonderful experience! We loved all the talavera tiles and modern art. We had a super spacious room with all the amenities you could want. Very helpful staff and I was even offered a ride to the bus station by the very friendly concierge Ivan in a snazzy Audi at the end of my stay. What more could ...
Nice little hotel using an old house/building so feel like you’re staying in part of the town. Room was basic - shower area built into one corner of the room by a half height wall. Bed was small and quite hard. Only stayed for 1 night, so the location was the best bit. Good for a short stay in ...
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