Punta Arenas Lighthouse Tours

Title: Shower in someone else's urine smell or camp at a high price My family stayed at Amina Wind Resort for 3 nights and faced severe issues daily. Management is completely dismissive, refuses accountability, and actively dodges refunds. When confronted, they claimed our complaints were a “difference in cultural perspective” and the “price you pay for paradise.” They told us to request a partial refund through Expedia, but when Expedia reached out, the resort ignored them. They have also ignored my direct emails for a week. Our "paradise" experience included: * Urine Odors: The first room smelled heavily of urine in both bathrooms. The second room had a foul, stale odor (likely mopped with dirty water due to water shutoffs) requiring constant Febreze. * Food Desert: No on-site breakfast or lunch options before 2 PM. No pre-arrival warning was given, leaving us stranded for 2 hours scrambling for a cash driver so our kids could eat. * Water Shutoffs: Cut off with zero warning Friday while handling raw meat. Cut off again Saturday at 11:30 AM, preventing us from rinsing beach sand or making lunch. * Severe Delays: Towels, air fresheners, and safe access took over an hour per request. They charge premium resort prices but hide behind being "new" and "off-grid" to excuse terrible management. Avoid this place.

Fantastic hosts and great property, we were treated like family!