- Liked: Staff & service
- Disliked: Cleanliness
My room was not clean. I was exhausted as I had driven all the way from FL that day, and I did not have the energy to complain or switch rooms at that point as I had already brought all my bags in as well as my cat. There was dust all over all surfaces(desk, nightstand, dresser, etc.). I did wipe down the bathroom counter and toilet due to Covid-19 and they were clean, but the bathroom floor was not...there was hair on the floor. I had a pet room and my cat found someone else's pet food in two different areas on the floor that I had to clean up. The leather ottomans both had muddy footprint stains on the sides of them. I took the stairs to avoid being in the elevator with others due to Covid-19. There was a roach on one of the stairs. This was all very shocking based on the good reviews and the price they charged for the room.