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HOTEL ASTOR

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Featured Image
Outdoor pool
Outdoor pool
Outdoor pool
Desk, rollaway beds, bed sheets

Overview of HOTEL ASTOR

HOTEL ASTOR

3 out of 5

3.9/5 Good

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Air conditioning
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided
5ta. Calle 4-60 Zona 1, Retalhuleu

Explore the area

  • Popular LocationSan Antonio de Padua Church2 min walk
  • Popular LocationMuseum of Archeology and Ethnology2 min walk
  • Popular LocationDino Park19 min drive
  • AirportQuetzaltenango (AAZ-Los Altos)120 min drive

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About this area

Retalhuleu

Located in Retalhuleu, HOTEL ASTOR is in the city center and near the airport. San Antonio de Padua Church is a local landmark and some of the area's attractions include Xetulul Park and Dino Park.
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Map

What's nearby

  • San Antonio de Padua Church - 2 min walk
  • Museum of Archeology and Ethnology - 2 min walk
  • Parque de Aventura Xejuyup - 13 min drive
  • Dino Park - 19 min drive
  • Xetulul Park - 22 min drive

Getting around

  • Quetzaltenango (AAZ-Los Altos) - 120 min drive

Restaurants

  • Los Bodegones — 1 min walk
  • La de Chaz — 3 min walk
  • Domino's Pizza — 3 min walk
  • Maxim's Restaurant — 3 min walk
  • Restaurante El Patio — 4 min walk

About this property

HOTEL ASTOR

3-star hotel with free breakfast and restaurant
A restaurant, an outdoor pool, and a bar/lounge are available at this hotel. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a meeting room, dry cleaning, and laundry facilities. All 20 rooms offer room service, flat-screen TVs with cable channels, and free bottled water. Ceiling fans, showers, and desks are among the other amenities that guests will find.
HOTEL ASTOR offers 20 air-conditioned accommodations with complimentary bottled water and complimentary toiletries. 24-inch flat-screen televisions come with cable channels. Bathrooms include showers. Rollaway/extra beds (surcharge) are also available. Housekeeping is provided daily.
Recreational amenities at the hotel include an outdoor pool.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in and check-out
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks available for guests
Masks are required at the property
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • 24-hour roundtrip airport shuttle (surcharge)

Food and drink

  • Free full breakfast available daily 7 AM–10 AM
  • 1 restaurant
  • 1 bar
  • Room service available

Things to do

  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra beds (surcharge)

Conveniences

  • Banquet hall
  • Front-desk safe
  • No elevators

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Languages spoken

  • English
  • Spanish

Business services

  • Meeting room

Outdoors

  • Garden

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Ceiling fan
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Shower
  • Towels

Entertainment

  • 24-inch flat-screen TV
  • Cable channels

Food and drink

  • Free bottled water

More

  • Desk

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Guest rating 3.5+
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Hotel
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Family friendly
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Washer and dryer
Washer and dryer

Policies

Check-in

Check-in from 3 PM - 8 PM
Minimum check-in age - 18

Check-out

Check-out before 1 PM

Special check-in instructions

This property doesn't offer after-hours check-in
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding; children may not be eligible for complimentary breakfast
Rollaway/extra beds are available for USD 20.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Airport shuttle fee: USD 10 per person (roundtrip)
  • Airport shuttle fee per child: USD 10 (roundtrip), (from 5 to 18 years old)
  • Rollaway bed fee: USD 20.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a first aid kit

We should mention

No pets and no service animals are allowed at this property

Property is also known as

HOTEL ASTOR Retalhuleu
ASTOR Retalhuleu
HOTEL ASTOR Hotel
HOTEL ASTOR Retalhuleu
HOTEL ASTOR Hotel Retalhuleu

Frequently asked questions

Overall score and ratings

3.9

Good

Rating 5 - Excellent. 2 out of 7 reviews
5 - Excellent 29%
Rating 4 - Good. 4 out of 7 reviews
4 - Good 57%
Rating 3 - Okay. 0 out of 7 reviews
3 - Okay 0%
Rating 2 - Poor. 0 out of 7 reviews
2 - Poor 0%
Rating 1 - Terrible. 1 out of 7 reviews
1 - Terrible 14%

4.4/5

Cleanliness

4.1/5

Staff & service

3.0/5

Amenities

3.7/5

Property conditions & facilities
Write a review

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service
The people was very kínd and the location for out visit was great.
Stayed 2 nights in Feb 2019

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Business trip Hotel
Very good location, very clean hotel, the foods is ok but should improve the menu, just a handful of options available, showers are very bad, water is cold and hot with out control.
Stayed 2 nights in Jan 2019

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel to stay
Very nice hotel, I would def stay here if I come back again.
Stayed 5 nights in Oct 2017

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NICE HOTEL
VERY CLEAN AND EXCELLENT CUSTOMER SERVICE. FOOD WAS GREAT.
Stayed 1 night in Aug 2017

1/5 Terrible

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
On the verge of scam.
So after 6 hours of driving (2 hours in terrible traffic) I get to the most expensive hotel we had booked in our trip and expect to relax in the pool and have a nice cold beer. I get to the counter and the gentleman looks at his piece of paper (not computer) and tells me they are overbooked and he needs to send me to his sister hotel. I garner all my Spanish skills to explain to him that I have booked this hotel, I have got a confirmation from this hotel and that I was going to stay at this hotel. He argues a bit and bit and then starts typing on his computer. After almost 30 minutes of him not communicating anything to me, he just shows up with the VERY nice manager who apologizes and tells me we are getting a room. Great ! Hotel has redeemed itself... Nope. We get set up in the room and enjoy a very decent meal at the hotel restaurant. go up to the room, relax and go to sleep. This is where it all goes to heck,,, They have put us (a family with a 2 year old) in the room right over the bar. So first night gets quite loud but everything calms down around 10:00 pm. So we think no big deal. The following night was INSANELY loud; music blasting, people screaming until at least 12:30 am. I took videos just to prove how insane it was.Our kid kept getting woken up every half hour. TL;DR: 1) We got a good price on a room, hotel tried sending us elsewhere. 2) They put a family with a 2 yr old in the room right over their bar with blasting music until well after midnight.
Stayed 2 nights in Aug 2017