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Extended Stay America Suites Richmond Innsbrook

Photo gallery for Extended Stay America Suites Richmond Innsbrook

Primary image
Desk, iron/ironing board, free WiFi, bed sheets
Desk, iron/ironing board, free WiFi, bed sheets
Desk, iron/ironing board, free WiFi, bed sheets
Desk, iron/ironing board, free WiFi, bed sheets

Overview of Extended Stay America Suites Richmond Innsbrook

Extended Stay America Suites Richmond Innsbrook

2.5 star property

Guests rated this property 3.2/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Breakfast included
  • Parking included
  • Pet friendly
  • Air conditioning
  • Kitchen

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing
Map
10060 W Broad St, Glen Allen, VA, 23060

Explore the area

  • Popular LocationChildren's Museum of Richmond6 min drive
  • Popular LocationShort Pump Town Center8 min drive
  • Popular LocationCobblestones Park11 min drive
  • AirportRichmond, VA (RIC-Richmond Intl.)27 min drive

Choose dates to view prices

About this area

Glen Allen

Located in Glen Allen, Extended Stay America Suites Richmond Innsbrook is in a shopping district and near the airport. Short Pump Town Center and Regency Square Mall are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Cobblestones Park and Crump Park and Meadow Farm Museum. Children's Museum of Richmond and River City Roll are also worth visiting. Discover the area's water adventures with kayaking nearby, or enjoy the great outdoors with hiking/biking trails and mountain biking. Guests appreciate the hotel's quiet location.
Visit our Glen Allen travel guideOpens in a new window
Map

What's nearby

  • Children's Museum of Richmond - 6 min drive
  • Short Pump Town Center - 8 min drive
  • Cobblestones Park - 11 min drive
  • Henrico Doctors' Hospital - 11 min drive
  • Crump Park and Meadow Farm Museum - 12 min drive

Getting around

  • Richmond Staples Mill Road Station - 14 min drive
  • Richmond Intl. Airport (RIC) - 27 min drive

Restaurants

  • Pho Saigon - 8 min walk
  • Joey's Hot Dogs - 19 min walk
  • Hondos - 19 min walk
  • Cupertino's NY Bagels - 20 min walk
  • Capital Ale House - 20 min walk

About this property

Extended Stay America Suites Richmond Innsbrook

Hotel in a shopping district
At Extended Stay America Suites Richmond Innsbrook, you can look forward to free to-go breakfast, laundry facilities, and a gym. Guests can connect to free in-room WiFi.
Other perks include:
  • Free self parking
  • Coffee/tea in the lobby, a front desk safe, and barbecue grills
  • A TV in the lobby, smoke-free premises, and express check-out
  • Guest reviews give good marks for the convenient parking, quiet location, and helpful staff
Room features
All guestrooms at Extended Stay America Suites Richmond Innsbrook feature comforts such as air conditioning, in addition to amenities like free WiFi. Guest reviews say good things about the clean, spacious rooms at the property.
Extra amenities include:
  • Bathrooms with shower/tub combinations and free toiletries
  • 32-inch flat-screen TVs with premium channels
  • Kitchens, refrigerators, and microwaves

Languages

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks are required at the property
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free on-the-go breakfast available daily 6 AM–9:30 AM
  • Coffee/tea in common area(s)

Things to do

  • Fitness center

Family friendly

  • Kitchen
  • Laundry facilities
  • Microwave
  • Refrigerator

Conveniences

  • Elevator
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Housekeeping (weekly)
  • Laundry facilities

Outdoors

  • BBQ grill(s)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Handrails in stairways
  • In-room accessibility
  • Lever door handles
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Bathroom (partially open)
  • Free toiletries
  • Hair dryer (on request)
  • Shower/tub combination

Entertainment

  • 32-inch flat-screen TV
  • Cable channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Cookware/dishes/utensils
  • Kitchen
  • Microwave
  • Refrigerator
  • Stovetop

More

  • Desk
  • Iron/ironing board
  • Phone

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Glen Allen
Glen Allen
Family friendly
Family friendly
Free WiFi
Free WiFi
2 star
2 star
Air conditioned
Air conditioned
Hotel
Hotel

Policies

Check-in

Check-in from 3 PM - midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25.00 per pet, per night
Service animals are welcome, and are exempt from fees
2 per room
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 25.00 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)

Property is also known as

Extended Stay America Innsbrook
Extended Stay America Richmond Innsbrook
Extended Stay America Richmond Innsbrook Aparthotel
Extended Stay America Richmond Innsbrook Aparthotel Glen Allen
Extended Stay America Richmond Innsbrook Glen Allen
Extended Stay America Richmond Innsbrook
Hotel Extended Stay America - Richmond - Innsbrook Glen Allen
Glen Allen Extended Stay America - Richmond - Innsbrook Hotel
Hotel Extended Stay America - Richmond - Innsbrook
Extended Stay America - Richmond - Innsbrook Glen Allen
Extended Stay America Richmond Innsbrook Hotel
Extended Stay America Richmond Hotel
Extended Stay America Richmond
Extended Stay America Richmond
Extended Stay America Richmond Innsbrook
Extended Stay America Suites Richmond Innsbrook Hotel
Extended Stay America Suites Richmond Innsbrook Glen Allen
Extended Stay America Suites Richmond Innsbrook Hotel Glen Allen

Frequently asked questions

Is Extended Stay America Suites Richmond Innsbrook pet-friendly?

Yes, this property allows pets (limit 2 per room). There's a fee of USD 25.00 per pet, per night. Service animals are exempt from fees.

How much does it cost to stay at Extended Stay America Suites Richmond Innsbrook?

As of Aug 18, 2022, prices found for a 1-night stay for 2 adults at Extended Stay America Suites Richmond Innsbrook on Aug 25, 2022 start from $109.24, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Extended Stay America Suites Richmond Innsbrook?

Self parking is free at this property.

What time is check-in at Extended Stay America Suites Richmond Innsbrook?

Check-in is from 3 PM - midnight. Late check-in is available during limited hours.

What time is check-out at Extended Stay America Suites Richmond Innsbrook?

Check-out is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is Extended Stay America Suites Richmond Innsbrook located?

Situated near the airport, this hotel is 1.9 mi (3 km) from Children's Museum of Richmond and 3 mi (4.8 km) from Short Pump Town Center. Virginia Hospital & Health is 2.1 mi (3.4 km) away.

Can I cancel my reservation for free at Extended Stay America Suites Richmond Innsbrook and receive a full refund?

Yes, Extended Stay America Suites Richmond Innsbrook offers free cancellation on select room rates, because flexibility matters! Please refer to Extended Stay America Suites Richmond Innsbrook cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

3.1
Rating 5 - Excellent. 104 out of 498 reviews
5 - Excellent 21%
Rating 4 - Good. 130 out of 498 reviews
4 - Good 26%
Rating 3 - Okay. 86 out of 498 reviews
3 - Okay 17%
Rating 2 - Poor. 81 out of 498 reviews
2 - Poor 16%
Rating 1 - Terrible. 97 out of 498 reviews
1 - Terrible 19%

3.2/5

Cleanliness

3.4/5

Staff & service

2.8/5

Amenities

3.0/5

Property conditions & facilities

3.0/5

Eco-friendliness
Write a review

1/5 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was dirty I saw bugs dirt is no breakfast only cold coffee that was provided in the lobby. We come we complained that there was smoke coming into our room from someone smoking in the hall and no one did anything about it
Stayed 2 nights in Aug 2022

1/5 Terrible

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was awful! No working elevator, extension cords all through hallway connected to lights, exposed wires hanging from ceiling, room windows left completely open, bugs in room, and staff not able to communicate. We left and had to fight for our refund. Completely horrible - should be shut down!!
Stayed 1 night in Jun 2022

1/5 Terrible

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
This property is horrible and that is putting it mildly. I went with a group with 6 reservations and they had everything mixed up from the start. #1- we had 2 people who were handicapped and 1 specifically asked for bottom floor. At first they had no bottom floor and was going to put us on the third floor WITH NO WORKING ELEVATOR! #2 check in took over an hour because we had to tell them them how to correct their mistakes repeatedly. (A person who requested a 2 bed/1 sofa room was being given a 1 bed only room, as an example. Every reservation was like this- not one went easily. #3 the hallways smelled like urine and weed. One hallway was only lit with painters lights- and no, no recent paint seemed to be happening. Then the smoke detectors were hanging from wires…I hope someone with fire department or something goes there and gets this handled! #4. Rooms smelled musty and were dirty. (Spiders, bugs, potential bed bugs, etc). Most rooms where completely outdated with gross carpeting but a few did have updated floors- although still filthy. Sheets were stained and gross- they did bring up better ones when I requested but even though where sketchy… #5- if you are thinking, but I could talk to front desk or manager if anything happens - don’t count on it. I stood at the front desk for 20min, ringing bell, and no one ever came. There is a sign saying to use the phone in lobby to get them however they must have forgotten to put a phone in the lobby! Just run away fast!
Stayed 1 night in Jun 2022

1/5 Terrible

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property has bugs, Exposed wires in hallway,no lights in hallway temporary lights on floor elevator broke.
Stayed 1 night in Jun 2022

1/5 Terrible

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Photos on website were NOT of actual property. Elevator out of order-on 3rd floor with 2 disabled people. Room was so filthy that there was food in chairs, bathroom was just plain gross. Smell was disgusting, hallway smells of marijuana. No linens for the pull out couch, and a half hour break turned to almost an hour to wait for them. Shortest stay in a hotel ever.
Stayed 1 night in Jun 2022