Hard Rock Hotel & Casino Ottawa Tours

We booked a room with 2 double beds, when we got to our room, there was one double bed and one twin. When I called the front desk to let them know of the error, the agent asked me "how do you know it's a twin bed?" instead of either taking my word for it or looking at their own system to confirm that the room we were assigned was in fact a room with a twin bed. Once I told them that I can see the bed is physically smaller than the one next to it, plus it only has one pillow, the agent told me in a frustrated tone that if I went back downstairs, she would see if there was anything else available. Luckily by the time I got downstairs I was able to talk to a much more pleasant front desk agent. Our room ended up being just okay, we've stayed in worse, but it wasn't worth the money. The breakfast is also advertised as having a buffet option, but we arrived to discover that they had taken that away months ago, but hadn't updated their website. The breakfast was a bunch of frozen food we could've purchased at a grocery store. At lease the waitstaff was nice!

Travelled with our dog, so very good of the property to allow pets! Unfortunately, our room was not ready at check-in time so they moved us to another room which was much smaller than what we had been expecting based on our last stay. Good of them to let us check in, but as a result we may not have been reassigned the correct room. In the end all was good - as I say, very good to have a reliable hotel downtown that allows pets! :)