Find Non-Smoking Hotels in Rio Rancho, NM

"Room has dirty sheets with hair and bits of something, a dirty floor, and cigarette burns on the couch with a funny smell in the room. Had new sheets put on, they were also dirty with hair and yellow splotches. I asked for a new bottom sheet and for the room to be vacuumed, and I was moved rooms. The new room had clean sheets but a dirtier floor, a hair covered bathroom with ash on the floor, and what I think was blood around one of the door frames. The four in the new room was so bad that there was a couple coins on the floor, toothpicks, and even food garbage around the garbage pails in the kitchen. The front desk manager said that he would be giving me a lower rate but never did. Breakfast was not good, eggs were sitting in water and the potatoes were not fully cooked. Even the night person on the first night I was there, played the "sorry, I'm new" line and apparently knew nothing about the property when I asked a question. This place used to be so much better, they have gone downhill drastically"

"The front desk person was not welcoming kinda rude. Just seemed really annoyed. Other than that the room was nice clean. "

"Our stay was great with only a minor inconvenience, the WiFi did not work and when I asked front desk for assistance there was little to no help at all. Issue was never resolved, front desk agent said she would reach out to 24hr support but we never heard back. Our room phone did not work also"

"Everything was great. "

"All over okay"

"Good location and staff"

"Clean room parking "

"The hotel lobby is very night and feels authentic to the area. The staff are knowledgable and helpful. They had free coffee for the guests in the morning as early at 5am. The rooms were nice, updated and clean. The pool is hard to find but thankfully the front desk person walked with us to show us where it was. The pool was cold (not heated) much as the website says so that would be the only negative. "