Riverton Chalets

"Absolutely the most disappointing and uncomfortable hotel stay my family has ever experienced. From the moment we walked into the room, we were shocked by the level of uncleanliness. The carpet was visibly filthy, to the point where we didn’t feel safe walking on it barefoot. The beds were clearly not changed—you could tell just by looking at the sheets that they had been slept in, which is completely unacceptable for any guest, let alone a family traveling together. I felt genuinely scared to touch anything in the room without sanitizing it first. Even the TV remote had grime on it. The couch had a strong, unpleasant odor that made it impossible to sit on. It was obvious that proper cleaning and basic hygiene standards were not followed. As a family, we expect at least a clean and safe environment, and this hotel failed on every level. This experience left us uncomfortable, disappointed, and honestly disgusted. I hope management takes this feedback seriously because no guest should have to stay in conditions like this."

"Great place service and cleaness not to mention a great breakfast💯"

"Solo female traveler, i felt safe and the property was very quiet. "

"The hotel was clean and smelled nice and the first night was nice. HOWEVER, the second night as an absolute disaster. We were woken up by people knocking on our door repeatedly and running away at 10:50pm. Loud music was playing well past 1am. Doors were slamming every 5 minutes for 3 hours straight. The noise in the hallway was obnoxious. The heavy smell of marijuana was throughout the hallway very strongly at night when I went downstairs to complain about the noise and smell, so much that it still smelled it the morning. The person at the main desk assured me on the 11pm phone call that he would check the noise level and end it. When it continued past midnight I actually got out of bed and went downstairs and he told me he checked but ‘saw nothing’. I asked him about the noise policy and he said ‘10pm on Saturday’ hesitantly, knowing full well it was after midnight at that point. The noise continued and nothing changed. I had a 5am wake up the next day after getting minimal sleep. This was a disaster and I will never stay there again."

"Farmington Inn is quaint and has a mature person feel. The room was older and smelled like a nursing home yet it was clean and served the purpose. There was a small laundry room fire while we were there. Luckily, I was in my room and evacuated me and my dog safely. I questioned if they would have gone in to get my dog if I were not there. That question remains unanswered. I’d stay again. It was close to the interstate and food options and some of the most beautiful walks. "

"Close to the airport."

"One of the nicest hotels in CT, and certainly the best in West Hartford. If you are in the area and want a great stay, this is the place."

"Arrived on a Friday afternoon, was informed after we checked in that the elevator was out of service, this property should have informed us of this before check in, they intentionally checked us in then informed us after we had checked in, this is bad business! I feel they should have hire someone one to help guest with rhier luggage. The elevator was out from Friday to the following Tuesday this is unacceptable. Marriott should take thier name off this hotel because they are a bad representation of the Marriott Brand. It's more of a Motel 6 category. Waste of my money for sure!"

"The breakfast buffet was lovely. Our concern was that all guests are charged an additional $20/day for amenities. We were there on a Monday overnight. The restaurant was closed, the pub was closed, the pool table room was closed, the pool wasn't open yet for the season and there wasn't any special programming. It would be more transparent to just include that $20 in the fee, then to make it seem like you are getting some extra amenities that any other hotel would just have included in the cost"