Hammock Hotel Rochester Niagara Falls

Photo gallery for Hammock Hotel Rochester Niagara Falls

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Premium bedding, pillowtop beds, in-room safe, desk
Premium bedding, pillowtop beds, in-room safe, desk
Premium bedding, pillowtop beds, in-room safe, desk
Premium bedding, pillowtop beds, in-room safe, desk

Overview of Hammock Hotel Rochester Niagara Falls

Hammock Hotel Rochester Niagara Falls

3.5 out of 5
Guests rated this property 1.4/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Breakfast included
  • Parking included
  • Pet friendly
  • Air conditioning
  • Business services

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided
  • Personal protective equipment
1501 Ridge Rd W, Rochester, NY, 14615

Explore the area

  • AirportRochester, NY (ROC-Greater Rochester Intl.)10 min drive
  • Popular LocationRochester Institute of Technology15 min drive
  • Popular LocationVictorian Doll Museum and Chili Doll Hospital15 min drive
  • Popular LocationNiagara Falls State Park93 min drive

Choose dates to view prices

About this area

Rochester

Located in Rochester, Hammock Hotel Rochester Niagara Falls is connected to a shopping center. The area's natural beauty can be seen at Lake Ontario and Highland Park, while Kodak Center for Performing Arts and Strong are cultural highlights. Seneca Park Zoo and Manhattan Square Park and Ice Rink are also worth visiting. Spend some time exploring the area's activities, including winery tours, outlet shopping, and golfing.

What's nearby

  • Kodak Center for Performing Arts - 3 min drive
  • Diplomat Banquet Center - 5 min drive
  • Rochester Institute of Technology - 15 min drive
  • Victorian Doll Museum and Chili Doll Hospital - 15 min drive
  • Niagara Falls State Park - 93 min drive

Getting around

  • Rochester Station - 12 min drive
  • Greater Rochester Intl. Airport (ROC) - 10 min drive

Restaurants

  • Davinci of Greece — 2 min walk
  • Starbucks — 6 min walk
  • Famous Dave's — 6 min walk
  • The Distillery — 10 min walk
  • Outback Steakhouse — 13 min walk

About this property

Hammock Hotel Rochester Niagara Falls

Pet-friendly hotel connected to a shopping center in Rochester with free breakfast
Along with a snack bar/deli, this smoke-free hotel has a 24-hour business center and coffee/tea in a common area. Free on-the-go breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a meeting room, dry cleaning, and laundry facilities. All 81 soundproofed rooms feature free WiFi and pillowtop beds. For a bit of entertainment, LCD TVs come with cable channels, and guests can also appreciate conveniences like microwaves and coffee makers. Housekeeping is available on request.
Hammock Hotel Rochester Niagara Falls offers 81 accommodations with safes and complimentary newspapers. Pillowtop beds feature premium bedding. 32-inch LCD televisions come with premium cable channels. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include separate bathtubs and showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered on request and change of towels can be requested.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Commitment to Clean (Choice)
Follows industry cleaning and disinfection practices of SafeStay (AHLA - USA)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks are required at the property
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free on-the-go breakfast available daily 8:00 AM–10:00 AM
  • Coffee/tea in common area(s)

Things to do

  • Shopping mall

Family friendly

  • Laundry facilities
  • Microwave
  • Mini-fridge
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Change of towels (on request)
  • Dry cleaning service
  • Housekeeping (on request)
  • Laundry facilities
  • Luggage storage

Languages spoken

  • Arabic
  • English
  • Spanish

Business services

  • 24-hour business center
  • Computer station
  • Meeting room

Outdoors

  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility
  • Roll-in shower (select rooms)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

More

  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Heating (climate-controlled)
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Towels

Entertainment

  • 32-inch LCD TV
  • Cable channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Soundproofing

Similar properties

See similar properties

Policies

Check-in

Check-in from 4:00 PM - midnight
Early check-in subject to availability
Early check-in fee: USD 40
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: USD 40
Express check-out

Special check-in instructions

If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Front desk staff will greet guests on arrival

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 30 per pet, per night
Dogs welcome
2 per room (up to 40 lbs)
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Kids stay free! Up to 3 children stay free when using existing bedding
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Pet fee: USD 30 per pet, per night
  • Early check-in fee: USD 40 (subject to availability)
  • Late check-out fee: USD 40 (subject to availability)
  • Housekeeping fee: USD 5 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Carte Blanche, debit cards, and cash
Safety features at this property include a carbon monoxide detector and a smoke detector

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section); guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Comfort Inn Hotel Rochester West
Comfort Inn West Rochester
Comfort Inn Rochester
Comfort Inn West Hotel Rochester
Rochester Comfort Inn
Comfort Inn Rochester Greece Hotel
Comfort Inn Greece Hotel
Comfort Inn Rochester Greece
Comfort Inn Greece
Comfort Inn Rochester Greece
Hammock Hotel Rochester Niagara Falls Hotel
Hammock Hotel Rochester Niagara Falls Rochester
Hammock Hotel Rochester Niagara Falls Hotel Rochester

Frequently asked questions

Overall score and ratings

1.5
Rating 5 - Excellent. 2 out of 55 reviews
5 - Excellent 4%
Rating 4 - Good. 2 out of 55 reviews
4 - Good 4%
Rating 3 - Okay. 3 out of 55 reviews
3 - Okay 5%
Rating 2 - Poor. 7 out of 55 reviews
2 - Poor 13%
Rating 1 - Terrible. 41 out of 55 reviews
1 - Terrible 75%

1.4/5

Cleanliness

2.1/5

Staff & service

1.3/5

Amenities

1.3/5

Property conditions & facilities

1/5 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was nothing I liked. The property, the hotel & room was very dirty. When I walked in there was no one at the front desk. They were outside talking. While checking in the front desk person was one her cell phone. The whole time. I asked for a second room key and was told I could only have one as they did not have enough and needed for other guests. When I got to my room the toilet was running, there was used soap and wrapper on the counter, the fire alarm was off the wall sitting behind the TV with no batteries in it. To stop the toilet I had to take the lid off and push the plunger down and there was a large piece of porcelain missing from the tank. The coffee maker in the room was missing the part that holds the filter. The carpet was extremely dirty. At 9:00 just after taking s shower my door opened without a knock or a warning and it was the maid. No breakfast was available even though it said that it was included. The coffee was basically empty and the ¼ cup that was able to get was ice cold which shows it had not been addressed. Very bad experience all around from check in till the time I checked out. Will never stay there again and will make sure to tell others not to stay there…..
Stayed 1 night in Oct 2021

1/5 Terrible

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like anything of the hotel, because fire alarm it was disconnected, roaches in the bathtub, the rug so dirty in the room and the hallway, lobby etc.and Finnally I got bite bug.
Stayed 1 night in Oct 2021

1/5 Terrible

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Placed in the wrong room, not what I booked and paid for! Staff unwilling to help! Very poor customer service!
Stayed 1 night in Oct 2021

2/5 Poor

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The place was dirty. I can forgive a bit of wear and being outdated...but this was pretty bad. I doubt the room had been thoroughly vacuumed in months, and I doubt it or the halls had been even casually vacuumed in weeks. There was nastyness on the walls (boogers..throw-up?). I ended up going and buying my own cleaning supplies and wiping down EVERYTHING. The same spilled food and sugar sat untouched in the lobby area the whole weekend. In addition to cleanliness problems, it looked like out room had experienced pretty bad water damaged at some point, and the drain in the tub didn't work. honestly, the best I can really saw is there were no bugs and the towels and sheets seemed to have been washed. I also didn't feel very safe. Some of that is my fault for asking for an accessible room that put us on the ground floor, but one night I know for sure I heard a drug deal right outside our window, and there seemed to be a nightly party going on in the parking lot outside our window, complete with domestic disputes, alcohol, and some bad trips.
Stayed 3 nights in Oct 2021

3/5 Okay

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The hair dryer didn't work, only one waste basket, the black out curtains didn't close, the inside lock was broken, the fire alarm wasn't up, and the water things for a fire were taped over, some bugs in the bathroom at night when light was turned on. The staff we encountered were friendly and answered questions.
Stayed 2 nights in Oct 2021