洛克斯庄园

Overall it was clean, but run down, pool was empty will a lounge chair in it. We only stayed there because we had our dog with us

The resort was clean and well maintained. However, the furniture was older and the beds were very hard. The amenities were great and just as described-excellent indoor/outdoor pool, sauna, tennis courts, ping pong, air hockey. Rooms were very spacious and overall a good deal for the price. People were very friendly upon check in.

DO NOT STAY HERE——What should have been a relaxing stay turned into an infuriating and exhausting ordeal due to gross negligence and unprofessional conduct by the property management company overseeing this privately owned condo. On my second day I left briefly for breakfast and after I returned I was shocked to discover that the door code to my condo did not work, leaving me locked out of the property. I called the property management office multiple times before anyone answered. When I finally did get through, I was placed on hold for over 50 minutes before anyone offered assistance. Being stranded outside the property that I paid for is completely unacceptable. Also the shower-head broke off, rendering one of the bathrooms unusable. I was happy to pay the nightly rate but I requested a refund of the property management fee, given that the services it supposedly covered—responsiveness, maintenance, and reliable access—were nonexistent. My request was denied, and instead I was offered a $250 voucher, which is entirely insufficient and frankly insulting given the circumstances. What I received was hours of inconvenience, unresponsiveness, and unacceptable conditions. I would NOT recommend this property as long as it’s being managed by Eurorentals.