Me and my friends had been looking forward to staying at this beach front property for past six months and had made full payment 5 months in advance. In leading up to our stay, we started to do some basic research on property, location, nearby restaurants, things to do etc…, so we felt we were quite prepared. As you will read below, our research could only get us so far and we definitely had some surprises:
Positives:
1. During research, we came to see that on Zillow property is listed as Foreclosure. This prompted us to contact property manager who assured us that property is in great condition and that in fact owner is doing some upkeep at the moment. To this point, when we got to property, it was in fact in a relatively decent condition, and having filtered water on every floor was a nice touch.
2. Property had good amount of beach chairs, cart, and few boogie boards along with some toys for children
3. Location was great. But be warned that in order to get to the beach, you do need to climb a small hill of sand (which is expected in a beach location… do not expect steps)
Now negatives:
1. WiFi is horrible and property manager was not helpful in resolving any issues. Our night time plans of streaming movies and having a good time with family and kids were ruined as a result (as of writing this review, I have yet to receive any sort of apology or compensation for this inconvenience)
2. We were told by property management that there would be no toys or chairs for kids at the property. So we actually brought chairs with us only to find out there were decent amount of chairs at the property.
3. Pool table has been moved down into first floor room which does not have enough space to play pool shots from side. In pictures, pool table is shown to be on 2nd floor with TV. It is no longer the case. This was a huge drawback.
4. Vacuum in house does not work properly. It lacks suction. So beware if you spill anything that you may need to pick up using hands.
5. Towels are worn out and losing color.
6. We were surprised by check out condition thrown at us about not using more than one container for trash outside on 3rd day of our stay since garbage is only picked up once a week and they needed to have space for next party coming in. By then, it was obviously too late. We were not told of this condition before.
Overall good property, but not so great customer relationship management.