Round Top Vacations from $195

The standards are Hilton quality was there. Great facilities and amenities. However, the service was challenging. Our initial interaction with the shuttle driver was interesting. He requested a 5-Star review as soon as we got in but he didn't help us put our luggage in the back. He did help get them out... That process was challenging for us visiting for the first time. We called the hotel and was abruptly told that they do not pick up from the terminal we were. We had to make our way to another terminal and it was hard to navigate to. At the hotel, I was not feeling well and needed an antacid. When I got to the room, I called and called and called... from our room phone and cell but no one answered. We had to come down to the hotel store area. When the host came out, she dismissively motioned for us to find what we wanted and use the kiosk. Then we found that the kiosk was not working. Very challenging especially when I was not felling well.

This people have water that smells like poop. Sewage water is what they use for water. Remnants of trash, sticky nastiness in drawers, air vents falling off ceilings. Random kids belts found? Candy stuck to floor? Trash wasn’t even taken out. Mind you I have kids that found these things as well. Oh and don’t even try and ask for them to refund you for their disgusting rental. They will give you the run around and then IGNORE YOU. Awful establishment and these people NEED TO BE SHUTDOWN.

Great location! Property just needs some love to look better. 😊

The room where very clean and staff were very nice and helpful