Rutledge Vacations from $426

The property itself was fine. My problem centered more around the staff. I was initially assigned a room through Expedia with certain amenities within the room. When I arrived, the bed size was not as promised and a sofa bed was also advertised as in the room. When I inquired about this I was told that all third parties were made aware of the changes in the room and should have advertised accordingly. I attempted to address this issue the next day and staff did provide another room, but with two double beds rather than one king bed and the amenities that I needed. Although this sounds incredibly petty the issue is I saw inside the room down the hall from me (housekeeping was cleaning the room) and saw the exact room I was originally assigned. I found the staff to be dismissive and quite frankly, didn’t tell the truth and passed blame on to others. For the price I paid to stay (over $1500), I expected better customer service. I’ve already written a recap of my stay with this hotel and did receive a personal response from HR. It was explained that the issue would be addressed internally. Finally I will say that I have used this hotel in other locations and it has been a perfectly fine stay. Perhaps further training in house with staff may need to be considered. As I think about it, I was walking out of the hotel one morning and another guest was upset and trying to explain to another employee their issue. I do wonder why so many of these issues took place within days apart.

The property was great. It felt like a decently modern cabin in the woods. The people working there are absolutely amazing. Super friendly and curteous. The location is quite easy to find, it is quite steep up the hill. Every hotel we stay I try to give a review based on 3 things. 1. Hospitality, 2. Premise and experience 3. Above and betodn beyond I would give it all a 5 star except the going above and and beyond. There was about 2 occasions where I needed little bit of help and both were failed. I needed to borrow a computer mouse for an hour, I had to check in

I chose this unit because it accommodated 6 people. Most of the hotels would make me rent 2 hotel rooms and not have a kitchen or kitchenette. The free parking, full kitchen and washer/dryer in the unit as well as the pool was great. It was close proximity to Dollywood and the strip but the neighborhoods driving on the winding roads were a little scary and not a fan of driving by a landfill drop. The unit was worn. Carpeting terribly worn and floors/baseboards dirty by washer/drier unit and showers. They did provide a good ice maker, toaster, coffee pot and some amenities to get started. Despite the peeling paint on the balcony, I enjoyed being out there watching the kids swim. Good communication was a plus. Overall I’d have to say the stay was decent for a family. Kids loved the pool to cool off in.

Was much nicer than i thought it would be. Pillows were amazing! We slept great. Staff were amazing! We will stay again!

Having 2 true bedrooms and bath with the livingroom seperating the rooms is great for privacy and quiteness. If only traveling with little ones (10 or less), would not have to leave the resort, if brought your own food. Because of the swimming areas and activities. Applebees is just next door too.