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"Staff was flexible and helpful."

"Overall staff and services excellent. Just let down a little by the condition of the room. I wouldn’t class this as a 4 star otherwise everything else excellent "

"This has been one of the most comfortable stay and best service I’ve received from a hotel! The staff was very attentive and went out of their way to make our stay smooth and pleasant. The building itself is historic and the courtyard is absolutely charming. The view of the plaza from our room was an extra bonus. I would highly recommend this hotel to anyone. "

"Edison met us at the train station and helped get our bags to the hotel. Gisela checked us in and when I asked about a clinic for my husband, she called a clinic and arranged for a doctor to come to the hotel because I looked like a deer in headlights and I was unable to navigate what was needed. The doctor knew exactly what my husband needed and provided immediate care. Within two hours my husband was much improved. On the day we were going to Machu Picchu, Edison was up and provided an early breakfast cooked by the kitchen staff. Ou room faced the river and it was spectacular. Should I ever return to Agus Calientes I would stay at Sanctuario Hotel, never looking for another hotel. Thank you to all the staff at Sanctuario. "

"A hotel employee met us at the train and assisted us to the hotel. Check in was smooth and our room was clean and spacious. We had a view of the river and mountains. Breakfast was very good each day. The hotel location was a short walk to dining and shopping as well as near the bus station for Machu Picchu. My wife and I would gladly stay here again. I have to make a point to say EVERY staff member we dealt with was gracious and friendly. "

"Nice hotel. Staffs are friendly and helpful. Good restaurant choices, good breakfast as well "

"Victor and the rest of the staff welcomed us like a family. Its not a fancy place but they were so accomodating and tried to give us whatever we requested. Though the place seems not safe at night they made sure that we were safe everytime we got picked up by ubers and tours. They didnt let us come out to wait for our rides, they always wanted us safe!. If ever i will return to Cusco i will definitely stay here again. I will recommend this place to my friends and families!!!"

"Very nice. Dits up high eith a view of the city. The restaurant has an excellent chef."

"10 minute walk to the heart of Cusco, our room was large, and modern. Breakfast was amazing range of items, and trhe restaurant in general was high quality. Staff really go above and beyond. I highly recommend this hotel."