Santa Ana Pueblo Residences

"Jorge, receptionist during stay was amazing!"

"The room was immaculate with excellent fixtures in the bathroom. The window unit was a wee loud but it kept us cool day and night. The fridge worked well and looks adorable. The (free) laundry was great too. There are two washers and two dryers. "

"I am a returning customer here and will be for any trips to Albuquerque! The hotel and staff are always amazing!"

"I am writing to provide feedback regarding my recent stay here. While the rooms were clean and the stay was generally pleasant, I was very disappointed with the service provided by the front desk staff. I found the level of hospitality to be unacceptable; there was no welcome, greeting, or any effort made to make guests feel invited. Specifically, this morning, the staff member on duty remained seated on her phone. When I said hello, she looked at me as if I were pestering her. I believe it is important for customer service representatives to understand that their main purpose is to provide friendly and professional service to guests. I hope you find this feedback constructive as you look to improve the guest experience. Best regards"

"good"

"The staff was very inviting, helpful and nice! The rooms are so beautiful, we will stay again. "

"When I arrived there were 2 APD Units parked at the main entrance, as I was walking up I could hear loud music coming from a room above and little kids probably under 5 hanging out on the balconies yelling, parking lot is dimly lit. Front desk staff seemed friendly to the couple in front of me but I got a whole different or lack of friendly from the same lady. She was very blunt, didn’t make any small talk, didn’t even make eye contact with me, kept her head down and did her thing. Like what happened to her being friendly just a few minutes prior. The rooms are a bit overwhelming when it comes to decorating but the hotel had a 8.2 review so I decided to give it a chance. The walls are so thin I could hear a man hacking up his lungs all night, my heating and cooling unit sounded like it was on its last leg, so much noise from people sliding the balcony doors open and closed, people down in the pool area & I was on the 4th floor. In the morning I realized the reason I probably heard so much noise was because my ac unit wasn’t properly attached to the wall and I could see the outside when I opened the panel to adjust the temperature. Overall seems like a run down ghetto hotel, I don’t recommend at all. "

"Very unique styling, we enjoyed the fun re take on the old motel style of mid century America. Friendly staff and the restaurant was delish! I don’t know what they use, but the entire place smells wonderful, puts you in a peaceful mood. Not much parking around there, but they have their own valet for $25. The pool area is lovely. I booked this last minute and was so pleasantly surprised… it was a Saturday night but got it for a great price. "

"Room was supposed to be non-smoking. It smelled of smoke"