- Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do NOT Stay Here with Kids
This motel caught on fire at 2am! My family (including a 7-month old and 3 yr old) had to jump out of bed and evacuate immediately. We woke up because our 7-month old started crying, not because of the fire alarm. There was NO fire alarm. There was a ton of smoke and NO fire extinguishers. This was June, 2018. We didn't come back for our stuff until the next morning. When we arrived at 8am, we had to knock on the office window for about 20 mins before someone came out (the manager was fast asleep). All of or stuff had smoke damage - suitcases, clothes, portable crib. No apology, no explanation. Disappointed with hotels.com for having this motel on their site. It's clearly not up to code. Customer service also wouldn't process a refund until I finally escalated this to a supervisor. Frustrating all around. I'm a big fan of hotels.com and their rewards program, but much less so now.