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"Was surprised by excellent ratings of this hotel. The elevator didn’t work and during check in we had to walk the stairs to 4 th floor with the luggage and than back next day during check out. The fridge was not clean by housekeeping and was very dirty with some soda spilled all over. The sheets on one bed had some pieces of dirt at lower side and gave us the impression that it wasn’t changed to clean ones. The hotel itself is located by the gas station with the truck stop and a highway being very close. I am a light sleeper and could not sleep all night because of all noise from highway and trucks going in and out until late night after 12am and early morning starting around 5a.m. So if I ever "

"The property is quite old, and my bathroom was falling apart in areas near the floor where water was. Mine was an accessible room. I am in a wheelchair. Many things were placed too high for me to reach. The seat in the tub was placed too far back to reach the shower head. A person would have to stand on the slick shower floor to reach it. I was on the 3rd floor, waaaay in the back. In a fire, I would not have had a chance of getting out. Maybe all accessible rooms on the 1st floor? The breakfast was outstanding. Cudos to the chef. I loved that the mattress was sealed in a protective cover. Renovation of such a huge property had to have its challenges!"

"The hotel was nice. The staff were very nice and helpful. However, I drove an hour out of the way to have a hot tub and when I got to the pool area the hot tub was broken. The front desk didn’t notify me of this even though I specifically mentioned during checkout that I was heading to the hot tub immediately. Once I got to the pool area and found the hot tub not working I called the front desk I was told there was a maintenance man coming to fix it. I waited hopefully for quite a while but no one came. A fellow guest then told me that it had been broken the night before as well. This part of my trip was very disappointing and had I known the hot tub wasn’t working I would have stayed at a different hotel for half the cost and half the distance from my destination. "

"Dog was in the breakfast area "

"Clean room. Lots of staff that are friendly and helpful. Safe area. Great breakfast. "

"Breakfast was pretty decent. A/C workes great in the room. "

"My kids liked the breakfast options. Rooms were old with small pillows, but adequate for one night. Loud phone blasting a show at the front desk in the morning."

"Staff was professional and polite to the max. Room/suite was excellent. Cobweb in the corner of the wall in the bedroom, but, overall, the stay was superb! "

"We stayed in one of the historic cottages at the park. The room was very nice and comfortable. Only issue was the size of the bed. Website stated the room had a queen bed, but at best, this was actually a full. Staff was very friendly and professional. We appreciated the restaurants onsite at the lodge, so no real need to leave the park for anything. The camp store in the park was well stocked, a bit overpriced, but that was expected. I would highly recommend staying at the park and would definitely recommend reservations if planning to do any of the cave tours."