4/5 Good
Lauren, Phoenixville, PA
Traveled with partner
21 Sep 2020
Liked: Cleanliness, amenities, property conditions & facilities
The inn part was wonderful! Clean rooms, cozy feeling, charming building, scones delivered everyday! The restaurant part was nice! Great food and service! Downside is that these 2 parts seem to work independently of each other. So there is no room service or the flexibility to change your plans and opt to enjoy your quiet room with a movie and a meal in bed unless you want to eat at the time they would seat you in the dining room- which after a long day of hiking, you’ll be lucky if that is before 8pm! If you leave the building and come back when they are prepping to open the restaurant, the lock your key is supposed to open will unlock, but it seems like servers lock the second lock that guests can’t unlock when they arrive for their shift. There’s a doorbell next to the door, but when we rang that and someone finally answered, we were greeted with a very rude “Can I help you?”. It seems like most of the restaurant staff forgets that there are also guests staying which does take away from the experience and ability to come and go as you please outside of the hours the restaurant is open. We enjoyed our stay but do wish that they were able to mesh the two parts together so that guests could better enjoy their stay. I’ll have to consider other options the next time I return to the area before booking my stay here, but if I ended up here I know that I’ll just have to plan better since they don’t give you much information in the guestbooks in the rooms.
Stayed 2 nights in Sep 2020
