South East Cornwall Vacations from $1,251

Highly recommend! Front desk staff member was friendly and helpful as soon as we arrived. The room, including the bathroom, was spotless, spacious and comfortable. We had heavy luggage so they put us on a floor that had a working lift. Great location in the middle of Exeter. Loved the building! Free wifi but not secured with a password.

Great views and comfortable rooms. Amazing service!

TotALY perfect . Lots of communication .Easy check in . Gorgeous room . Delicious Pie ( it was Friday ) and veg . Breakfast was perfectly cooked. We took a walk and lost our way which was also perfect . Cant wait to go back

Room was incredibly clean and spacious. The food was lovely and I could not fault this. However, the customer service needs focus. I’m not sure if it was because I was travelling with a child, but staff were not attentive, and I found the service very slow. The lady serving us in the lounge was polite and friendly, everyone else lacked the ability to smile and provide basic information on the facilities/how breakfast is run. I would recommend this hotel but I do believe the customer service could be improved.

Having been pushed repeatedly before arrival to use the online registration, it was clear why. We had to wait 5 minutes at an otherwise empty reception whilst the receptionist at check-in figured out how to use the new system. Overall the hotel felt tired and below the standards that I’d normally expect from this brand. The room was dark and poorly designed. Disappointing experience overall. Positives were that dinner was enjoyable and the wine excellent.