South Plains Mall Tours

Key often did not work,

Our stay at the Baymont Inn by Wyndham in Lubbock was disappointing, with numerous issues reflecting poor maintenance, inadequate service, and a concerning lack of attention to basic guest needs. Upon arrival, no employees were present to check us in. We waited approximately 15 minutes alongside several equally frustrated guests. The hotel appeared deserted, and we even searched the property attempting to locate a staff member. Our room was missing a shower curtain, an astonishing oversight for such a basic necessity. Even after notifying staff, I had to request one a second time before it was finally provided. Additional towels were unavailable, one lamp was missing a light bulb, the shower had very weak water pressure, and the television lacked streaming services. The refrigerator was also positioned immediately outside the bathroom door, an arrangement that raised hygiene concerns. The swimming pool was unavailable, and the entire property appeared grubby, dated, and in serious need of renovation. To be fair, the complimentary breakfast was genuinely good and easily the highlight of our stay. Unfortunately, it could not compensate for the numerous shortcomings. Most frustrating was how preventable these issues were. Guests should not have to search for employees, repeatedly request basic bathroom necessities, or encounter so many maintenance deficiencies. Overall, significant improvements are needed.