“Noice from the lobby i can hear at my hotel room on 2/F
Manager told me that she doesn’t know how to solve the problem as the room is provided to me.
No other rooms was offered and customer service was not good enough for problem solving ”
“Very disappointing stay – would not recommend
I stayed at Mercure Haydock for two days and unfortunately the experience was extremely poor.
The biggest issue was the broken bed. One side was broken and every time we moved it made an extremely loud noise. It was also very uncomfortable and made sleeping difficult. My wife is pregnant, and the constant noise, discomfort and lack of sleep caused her severe distress. I reported this to reception and the staff later confirmed that the bed had been……
“I booked a two-single-beds room and brought my small dog with me. There was plenty of parking available, and the check-in process was smooth and quick. The room was not modern in design, but it was tidy and clean. Both air conditioning and a radiator were installed. There was no bathtub, only a shower, but the bathroom was clean and well maintained. The bed was a little too soft and did not provide enough support for me. All the staff were helpful, nice, and friendly. Dogs were not allowed in……
“cancel my booking without notice
checkin at 12p and asked me to come after4pm
arrived at 4p and told me the booking has been cancelled
bad experience ”