“Checking in is a problem, particularly for people who do not have Internet access everywhere they go, or are not IT saffy. Another guest helped us to get the address and pick up a card so we could enter the facility. In the room was a note that you could pick up an access card elsewhere, which has no purpose at all as you cannot read this note until you are in your room. This note should be posted at the entry door in clearly readable letters. Orange notes on a white background are difficult to……
“Another spot with a great location and comfortable bed - my must-haves when travelling.
Hotel Rose was very clean and in a great location - easy walks to places and access to public transportation.
They have a nice lounge area with espresso drink machine and tea, also a filtered water station for filling your water bottles before heading out for the day.
The missteps were as follows:
The day before check-in, they sent a PDF attachment and message through Expedia providing information for the……
“床很舒服,地點也很方便。房間裝修很現代,挑高樓底,落地玻璃窗很好,整體都很好。The bed was very comfortable and the location was convenient. The decoration of the room is very modern, with high ceilings and floor-to-ceiling glass windows. Overall it was very nice.”
“staff is soooo rude. i booked twin beds, but they just gave me a double bed, refused to help me out,said i didnt book twin room. i insisted, they even asked me show my booking.i showed them, they still said no ! untill i asked them show me whats the message that they got from hotel.com, they finally gavet me a twin room with a black face!”
“Self-check but the staff are very laid-back :)
Many times there is no one at the lobby to serve.
Coffee machine is shut down in the lobby. Sparkling water is just normal still water.
There was a staff being busy with another couple checking in ( while I got no assist at all when I check in ). I request to get my luggage and he asked me to sit down first. Waited 10 mins and turned out he’s forgot my request and freely chatting with the senior manager. I stood closer and the manager gave him a……